Anchor customers can access a wide range of services, information and advice online.
On these pages you'll find guidance and tools to help you live well in your Anchor home, as well as information about the different ways you can get involved with the organisation and influence what we do.
View and manage your account
Securely access your rental and leaseholder account details through MyAccount.View and manage your Anchor account
Apply for rental housing
Complete an online Housing Application Form to apply for rented housing with Anchor.Complete an online housing application
Anchor Hanover’s Lesbian, Gay, Bisexual and Trans group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
Guide to MyAccount with Anchor
MyAccount allows Anchor customers to securely access their personal information online, including rental and leaseholder account details. Find out more.
Customer relations and feedback
We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.
Join the Customer Council
Membership of the Customer Council is open to everyone. Register your interest in joining the Customer Council here.
Customer Privacy Notice
We take our data protection responsibilities seriously and only collect information needed to manage our business. Here you will find our Customer Privacy Notice.
Customer Impact Report
Anchor’s Customer Impact Report details some of the ways we put customers at the heart of everything we do.
We produce a selection of publications to keep our customer up-to-date with what’s happening across Anchor, such as Anchor Living and Spotlight.
Customer information sheets on legislative changes
Anchor create a range of downloadable information sheets and statements on specific topics for our customers as the need arises.
Guide to leasehold housing locations with guest rooms
Many Anchor locations offer a guest room that can be used by Anchor customers. You can see a list of Anchor's leasehold locations that offer guest rooms here.
Guide to rented housing locations with guest rooms
Many Anchor locations offer a guest room that can be used by Anchor customers. You can see a list of Anchor's rented locations that offer guest rooms here.
Meeting your changing needs
Anchor understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.
At Anchor we recognise that pets provide companionship, comfort and love, and therefore have a ‘pet friendly’ policy that covers all of our rented retirement housing and care homes.