Building on relationships
At Anchor, we recognise that everyone is an individual. We work hard to get to know our residents, build relationships and ensure the service we provide is the one that people want.
That’s why we have a range of ways to ensure that residents help shape the service they receive. These include our diverse resident involvement groups and panels which ensure customer service and standards of service delivery are always at the forefront of decisions made by our board.
It is also why we give residents opportunities to provide views and feedback via confidential and standardised annual surveys.
For those residents living with dementia, it is particularly important that we take a person-centered approach. We work with residents, their families and friends to understand individuals’ life stories and build a picture of their preferences.
Our continued success is firmly founded on an unwavering commitment to openness, honesty and respect. You can trust us to ensure that the services we provide reflect that.