Building on relationships
At Anchor, we recognise that everyone is an individual. We work hard to get to know our residents, build relationships and ensure the service we provide is the one that people want.
That’s why we have a range of ways to ensure that residents help shape the service they receive. These include our diverse resident involvement groups and panels which ensure customer service and standards of service delivery are always at the forefront of decisions made by our board.
It is also why we give residents opportunities to provide views and feedback via confidential and standardised annual surveys.
For those residents living with dementia, it is particularly important that we take a person-centred approach. We work with residents, their families and friends to understand individuals’ life stories and build a picture of their preferences.
Find out more about resident involvement here.
Our continued success is firmly founded on an unwavering commitment to openness, honesty and respect. You can trust us to ensure that the services we provide reflect that.
Related information
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![Resident involvement]()
Resident involvement
Find out about the different ways residents can get involved in shaping policies and improving the performance of services provided across Anchor.
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![Resident satisfaction surveys]()
Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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![Our performance]()
Our performance
Find out how we are performing against the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing to assess landlords’ provision of good quality homes and services.
