Manage your payments

There are a number of ways that you can make a payment to Anchor. We want to make this as easy for you as possible, and so offer the following payment method options.

Managing your payments

Direct Debit

You may find switching to Direct Debit a much easier way to pay.  Simple to set up and manage, Direct Debit means payments are taken automatically from your bank or building society when they are due.

You don’t need to worry about remembering to pay your rent or service charge and will no longer have to enter your debit card details over the phone. In addition, Anchor cannot change agreed payment amounts without giving you written notice first, in line with the Direct Debit Guarantee.

Direct Debit is very easy to set up and can be completed by calling us on 0800 731 2020 and we will help you set one up.

Standing order

A standing order can be used to instruct your bank to pay your rent or service charge from your bank account. Standing Order payments should be made on the 1st of each month. It is your responsibility to inform your bank of any changes in payment, for example, when the rent or service charge changes each year.

You can contact your bank to set up a standing order. You will need to have your unique payment reference number issued to you by Anchor to ensure that your payment is correctly allocated to your account.

Allpay Swipecard

Available for residents living in our rental properties, you can use an Allpay Swipecard to pay your bill wherever you are at the touch of a button. Use your Swipe card at Post Offices or Paypoint outlets. To find your nearest Paypoint outlet, please telephone 0800 731 2020 or visit their website.

Credit or Debit card

If you would like to pay via this method, please call us on 0800 731 2020.

Cheque

Please make cheques payable to Anchor and send to our First Contact Resolution Team, Customer Experience Hub, 2 Godwin Street, Bradford, BD1 2ST. Please remember to write your unique payment reference number on the back of your cheque. This will help us process your payment more quickly. 

More help

If you are finding it difficult making your payments or would like to know about how you can apply for benefits please speak to your local manager.