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Existing residents

Anchor residents can access a wide range of services, information and advice online.

On these pages you'll find guidance and tools to help you live well in your Anchor home, as well as information about the different ways you can get involved with the organisation and influence what we do.

How we can support you during coronavirus

We recognise, see and hear how much coronavirus is affecting the people living with us. Our colleagues are working in different ways to support you and on these pages of our website we aim to provide information and useful guidance to help you stay well during coronavirus.

Find out more

Manage your payments

There are a number of ways that you can make a payment. You can find all of the options listed here.

Read more

Report a repair

Find out how to report a repair, how they are catergorised and the timescales you can expect for work to be completed.

Report a repair

Customer relations, complaints and feedback

You can contact the Customer Relations team and find information about our complaints policy and procedure here.

Get in touch

About your home and community

  • Guide to MyAccount

    Guide to MyAccount

    MyAccount allows Anchor residents to securely access their personal information online, including rental and leaseholder account details.

  • Resident publications

    Resident publications

    We produce a selection of publications to keep people living with us up-to-date, such as Life magazine, our Handbooks, Residents Annual Reports and Customer Impact Report.

  • Independent Customer Complaints Panel

    Independent Customer Complaints Panel

    The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor.

  • Neighbour disputes and anti-social behaviour

    Neighbour disputes and anti-social behaviour

    We believe all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour. This page explains what to do if you have are experiencing a problem.

  • Anchor on Call emergency care

    Anchor on Call emergency care

    At Anchor we understand that your peace of mind is paramount, Anchor on Call is our emergency call service monitored 24-hours a day.

  • Diversity and Inclusion

    Diversity and Inclusion

    Anchor ensures that dignity, equality and justice are central to the way we work, and that the distinctive, diverse and unique contributions of our employees and customers are valued.

  • Guide to housing locations with guest rooms

    Guide to housing locations with guest rooms

    Many Anchor locations offer a guest room that can be used by Anchor residents. You can see a list of locations that offer guest rooms here.

  • Selling your home

    Selling your home

    Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval. Find out more about selling your home and using Retirement Homesearch here.

  • Transfers and mutual exchange

    Transfers and mutual exchange

    We know that where you want to live and your circumstances can change over time. That's why we're happy to offer a transfers and mutual exchange opportunities.

  • Ending your tenancy

    Ending your tenancy

    To end your tenancy, you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.

Be Well

Be Well

Find out about our range of resident wellbeing services supporting residents to stay active, healthy and feel part of your retirement communities.

Find out more

Location Phonebook

Find the direct telephone numbers for all our housing locations and care homes in the Phonebook.

Use the phonebook

Be Involved

  • Resident involvement

    Resident involvement

    Find out about the different ways you can get involved in shaping policies and improving the performance of services provided to residents across Anchor.

  • Residents' Council

    Residents' Council

    The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor to account.

  • Scrutiny Panel

    Scrutiny Panel

    The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor.

  • Anchor's Lesbian, Gay, Bisexual and Trans Group

    Anchor's Lesbian, Gay, Bisexual and Trans Group

    Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.

  • Resident satisfaction surveys

    Resident satisfaction surveys

    We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.

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    Loving Later Life Awards

    Our Loving Later Life Awards recognise those residents who make a real difference at their Anchor location. Applications for 2021 awards closed 30 September 2021.

  • Anchor's community grants

    Anchor's community grants

    Anchor’s community grants support community activities, to improve the quality of life for people living with us. Find out more and how to obtain a community grant here.

  • Anchor feed image

    Customer Privacy Notice

    We take our data protection responsibilities seriously and only collect information needed to manage our business. Here you will find our Customer Privacy Notice.

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Contact us

Newsletter

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Award winning

 

View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

© 2022 Anchor Hanover Group

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