Existing residents
Manage your payments
There are a number of ways that you can make a payment. You can find all of the options listed here.
Read moreReport a repair
Find out how to report a repair, how they are catergorised and the timescales you can expect for work to be completed.
Report a repairCost of living support
As the current cost of living crisis continues, we’re aware of the pressures people are facing and the impact it’s having on those that live with us. On this page you’ll find more about the support available to those living with us.
Read moreCustomer relations, complaints and feedback
You can contact the Customer Relations team and find information about our complaints policy and procedure here.
Get in touchAbout your home and community
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![Guide to MyAccount]()
Guide to MyAccount
MyAccount allows Anchor residents to securely access their personal information online, including rental and leaseholder account details.
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![Resident publications]()
Resident publications
We produce a selection of publications to keep people living with us up-to-date, such as Life magazine, our Handbooks, Annual Review for Residents and Customer Impact Report.
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![Independent Resident Complaints Panel]()
Independent Resident Complaints Panel
The Independent Resident Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor.
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![Neighbour disputes and anti-social behaviour]()
Neighbour disputes and anti-social behaviour
We believe all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour. This page explains what to do if you have are experiencing a problem.
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![Anchor on Call emergency care]()
Anchor on Call emergency care
At Anchor we understand that your peace of mind is paramount, Anchor on Call is our emergency call service monitored 24-hours a day.
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![Guide to housing locations with guest rooms]()
Guide to housing locations with guest rooms
Many Anchor locations offer a guest room that can be used by Anchor residents. You can see a list of locations that offer guest rooms here.
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![Selling your home]()
Selling your home
Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval. Find out more about selling your home and using Retirement Homesearch here.
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![Transfers and mutual exchange]()
Transfers and mutual exchange
We know that where you want to live and your circumstances can change over time. That's why we're happy to offer a transfers and mutual exchange opportunities.
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![Ending your tenancy]()
Ending your tenancy
To end your tenancy, you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.
Be Well
Find out about our range of resident wellbeing services supporting residents to stay active, healthy and feel part of your retirement communities.
Find out moreLocation Phonebook
Find the direct telephone numbers for all our housing locations and care homes in the Phonebook.
Use the phonebookBe Involved
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![Resident involvement]()
Resident involvement
Find out about the different ways you can get involved in shaping policies and improving the performance of services provided to residents across Anchor.
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![Residents' Council]()
Residents' Council
The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor to account.
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![Scrutiny Panel]()
Scrutiny Panel
The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor.
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![Anchor's Lesbian, Gay, Bisexual and Trans Group]()
Anchor's Lesbian, Gay, Bisexual and Trans Group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
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![Resident satisfaction surveys]()
Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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![Anchor feed image]()
Loving Later Life Awards
Our Loving Later Life Awards recognise those residents who make a real difference at their Anchor location.
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![Anchor's community grants]()
Anchor's community grants
Anchor’s community grants support community activities, to improve the quality of life for people living with us. Find out more and how to obtain a community grant here.
