The Regulator of Social Housing (RSH) has provided its regulatory judgement of Anchor.
It has given Anchor a G3 grade, which means we are non-compliant with the regulator’s governance standard. This reflects the need for a significant improvement in governance and risk management, specifically relating to improvements in health and safety.
The rating comes after we voluntarily self-reported to the regulator when we found one of our contractors was failing to complete electrical remediation work to specification and on time. As a result, we sought additional contractors. We also identified that damp, mould and condensation was not always being addressed properly.
The RSH sets standards and regulates social housing providers in England. Organisations are rated for their financial viability (V), governance (G) and consumer standards (C) – where 1 is the best and 4 the worst.
In addition to the Governance grading, the judgement reconfirms a financial viability grading of V1 and consumer grading of C3. The regulator put our governance grading under review when it announced our first consumer grading of C3 in February 2025.
We fully accept the judgement and are committed to delivering the improvements required to restore confidence in our services and governance processes.
We apologise for the shortcomings identified and recognise the concern and distress they may have caused residents and their families. We have already made progress on addressing the issues identified:
We have significantly reduced the backlog of electrical safety inspections and remedial works and remain on track to conclude the full plan during 2025.
We have engaged technical partners in all our compliance areas as part of a comprehensive programme of assurance.
We have reviewed our data, are strengthening our risk management framework and improving the accuracy of our reporting to support effective oversight.
We have made changes to our governance structure and key executive leadership appointments in our asset, property services and governance, risk and assurance functions to drive cultural and operational change.
Our residents’ safety and trust remain paramount. Our focus remains on delivering safe, high-quality homes and services and ensuring our improvement plan continues at pace.
More information is available at on our regulatory grading page here. If you have any questions or concerns, please speak to your local colleague or call us on 0800 731 2020, Monday-Friday 8am-6pm and Saturday 8am-4pm.
This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.
