Resident updates

The Tenant Satisfaction Measures, often called TSMs, were introduced by the Regulator of Social Housing in 2023 to help assess how well landlords are performing.

From 1 July, our new Insurance provider is AXA. Your insurance cover will continue as normal, so there’s no action needed from you right now.

Read the latest resident involvement update, including highlights from the June Residents' Council and Property, Safety and Quality Group meetings, along with opportunities to get involved.

We would like to say a big thank you to all our residents who gave their time to judge the 2026 Community Grants applications.

Every July, millions of people around the world take part in Plastic Free July, a global movement that encourages individuals and organisations to reduce their single-use plastics.

Unwanted fire alarms can be disruptive and worrying for everyone. The good news is that a few simple steps can help reduce false alarms and keep our homes safe and comfortable.

Here are some simple steps you can take to stay safe and comfortable in hot weather.

Greater London resident Leslie reflects on joining the Residents' Complaints Group for the first time and explains why resident feedback plays an important role in improving services.

Our previous in-house Pen Pal scheme has now been replaced with a new approach, where we connect residents with Omega, a UK charity that specialises in reducing loneliness and social isolation.

We're looking for two residents who live in Anchor rented housing to join our Resident Council and help shape the services we provide.

As you will be aware, our current insurance contract is due to end in June 2026 and we are in the process of selecting a new insurance provider. Cover with the selected provider will begin on 1 July.

Learn what Legionella is and how to keep your dwelling water system safe.