Resident publications

We produce a selection of publications to keep people living with us up-to-date with what’s happening across Anchor. 

Resident Handbook

Our handbooks provide people living with us with all the information they may need about their home. Your handbook should always be read alongside your tenancy agreement/lease/transfer document. You can read the current handbooks here:

Resident handbook - rented properties

Resident handbook - homeownership

Resident Involvement and Wellbeing

Our Resident Involvement & wellbeing impact report for 2021/22 captures the ways in which resident feedback has helped influence the way we deliver our services. The report also shows the many ways our wellbeing offers have helped improve residents lives.

Resident Involvement and Wellbeing Impact Report 2021/22

Life

Life, our magazine for those who live with us, covers topics including:

• Anchor updates – information and updates about changes within Anchor that may affect those living with us
• Community and involvement – what’s happening at our retirement communities and how to get involved in Anchor activities
• Outside of Anchor - what's happening in the wider world that might affect or be of interest 

Feedback from our residents helps shape how Life looks and what we include and we regularly provide a form for feedback on the magazine.

To increase the size of the wording, once you have opened the magazine through the links below, click on the magnifying glass symbol with the plus sign at the bottom of the screen. You can zoom in further using the slider that will then appear onscreen. Or, choose the ‘Download pdf’ option at the bottom of the screen to enable more accessibility options.

Read the latest edition of Life magazine

Annual Review for Residents 2023

Our Annual Review for Residents gives a summary of how well we’ve delivered our services over the last financial year and some of the improvements we’ve made since the previous report. Residents are involved in helping to decide the content, as well as the look and feel of the reports.

Annual Review for Residents 2023

Customer Impact Report 2020

Our 2020 Customer Impact Report details some of the ways we involve residents in the key decisions that are made by Anchor. From local involvement with our resident-facing colleagues and the formal meetings of our Residents’ Council, to volunteering and Community Grants funding - this report covers how residents and colleagues are working together to make a difference at our locations and in the wider community.

Download Anchor’s Customer Impact Report (22 March 2021)

BeActive Impact Report 2020-2021

Our first BeActive Impact Report details the many achievements of the initiative from March 2020-2021 and includes comments from residents who have benefited from the support and resources on offer.

BeActive Impact Report 2020-2021 (June 2021)