Resident guidance - All residents

Anchor Resident Support Fund

The Anchor Resident Support Fund is administered by Be Wise.

Providing value for money to our residents has never been more important. We understand many people are facing financial challenges in the current cost of living crisis and the impact these can have.

In this guidance you will find:

What can the Resident Support Fund help with?
Who can use the Resident Support Fund?
How to make an application

What can the Resident Support Fund help with?

We have developed a fund to help residents with essentials such as food, energy, white goods, and items essential to your wellbeing such as bedding, appliances or small items of furniture (referred to as “wellbeing essentials”).

Who can use the Resident Support Fund?

The fund is available to Anchor residents who meet the following criteria:

Have an urgent need for food, energy, white goods, or wellbeing essentials due to low funds or unexpected expenditure.
Are on a low income and have no savings available for these items (we may ask for proof of this, but it does not include savings tied into bonds or trusts as these are not immediately available).
Are willing to talk to our Be Wise team about benefit entitlement and/or how to save money on regular expenditure.

How to make an application

Select from the two online forms below to apply for funding quickly and easily.

Where else can I access advice and support?

Further avenues of support, such as grants or local authority welfare schemes, can be explored at Turn2Us.

If you are having difficulties paying your rent, service charge or bills speak to your local manager about a referral to Be Wise or contact our Customer Experience Hub on 0800 731 2020 as soon as possible.

You can find out more about the support offered to Anchor residents below:

Be Wise

Our Be Wise services offer free and confidential advice to all Anchor residents and colleagues on a range of topics to make the most of your money.

Find out more

Financial guides and support

Our range of guides offer information on everything from benefits, care home funding, money management and more.

Find out more

Insurance Wise

Anchor have arranged a bespoke contents insurance policy with Aviva Insurance Limited open to all residents, whether you rent or own your home. With this policy you only pay for the level of cover that is right for you.

Find out more

Be Well

Financial stress and hardship can have a detrimental effect on mental and physical wellbeing. We support residents to stay active, healthy and feel part of your retirement communities through Be Well, our free range of resident wellbeing services.

Find out more