Resident guidance: All Housing residents - Last updated 25 March 2026

Manage your payments

There are a number of ways that you can make a rent or service charge payment to Anchor.

We want to make this as easy as possible for you, and so offer a range of payment methods.

Direct Debit

You may find switching to Direct Debit a much easier way to pay. Simple to set up and manage, Direct Debit means payments are taken automatically from your bank or building society when they are due.

You don’t need to worry about remembering to pay your rent or service charge and will no longer have to enter your debit card details over the phone. In addition, Anchor cannot change agreed payment amounts without giving you written notice first, in line with the Direct Debit Guarantee.

Direct Debit is very easy to set up and can be completed by calling us on 0800 731 2020 and we will help you set one up.

Standing order

A standing order can be used to instruct your bank to pay your rent or service charge from your bank account. Standing Order payments should be made on the 1st of each month. It is your responsibility to inform your bank of any changes in payment, for example, when the rent or service charge changes each year.

You can contact your bank to set up a standing order. You will need to have your unique payment reference number issued to you by Anchor to ensure that your payment is correctly allocated to your account.

Allpay Swipecard

Available for residents living in our rental properties, you can use an Allpay Swipecard to pay your bill wherever you are at the touch of a button. Use your Swipe card at Post Offices or Paypoint outlets. To find your nearest Paypoint outlet, please contact the Customer Experience Hub on 0800 731 2020 or visit their website.

Credit or Debit card

If you would like to pay rent or service charge via a bank card, please contact the Customer Experience Hub on 0800 731 2020.

Cheque

Please make cheques payable to Anchor and send to:

First Contact Resolution Team,
Anchor,
2 Godwin Street,
Bradford,
BD1 2ST

Please remember to write your unique payment reference number on the back of your cheque. This will help us process your payment more quickly.

Struggling to pay your rent or charges? We’re here to help.

If you’ve fallen behind with your rent or charges, the most important thing is to get in touch with us as soon as possible. We understand that life can be challenging, and sometimes people need extra support - that’s what we’re here for.

You can speak to:

Our Customer Hub on 0800 731 2020 - for quick advice and guidance.
Your location manager - someone local who knows your community.
The Customer Account Team - specialists who can help you manage payments.

All of these teams are supportive and understanding, and they’ll work with you to find the best way forward.

We also have a dedicated money advice team called Be Wise, who can give you free, confidential help on a range of topics to help you make the most of your money including budgeting, claiming benefits and managing your finances. Call the Be Wise team on 0800 023 4477 or learn more about their service here.

Please don’t wait for us to contact you - reach out today so we can help you stay on track.