Resident guidance: All housing residents - Last updated 25 March 2026

Support with arrears and paying bills

If you’ve fallen behind with your rent or charges, the most important thing is to get in touch with us as soon as possible.

We understand that life can be challenging, and sometimes people need extra support - that’s what we’re here for.

Who can I speak to if I can’t pay?

If you find yourself struggling to pay your rent or charges you can speak to:

Our Customer Hub on 0800 731 2020 - for quick advice and guidance.
Your Location Manager - someone local who knows your community.
The Customer Account Team - specialists who can help you manage payments.

All of these teams are supportive and understanding, and they’ll work with you to find the best way forward.

We also have a dedicated money advice team called Be Wise, who can give you free, confidential help on a range of topics to help you make the most of your money including budgeting, claiming benefits and managing your finances. Call the Be Wise team on 0800 023 4477 or learn more about their service here.

Please don’t wait for us to contact you - reach out today so we can help you stay on track.