Resident involvement

The Residents’ Council
The Residents' Council work with us collaboratively to improve and develop services and hold Anchor to account. The group is made up of the chairs of all our other formal resident groups listed below.
Find out more about The Residents’ Council
The Scrutiny Panel
The Scrutiny Panel is made up of engaged residents whose role is to ask questions, review services and make recommendations to improve the services provided by Anchor.
Find out more about The Scrutiny Panel
Communications Group
The Communications Group work with us to improve or recommend the development and introduction of appropriate methods of communication. They provide feedback on resident messaging to ensure resident communications are constantly improving and identify resident communication needs across the organisation, making suggestions for how they can be addressed. The group is responsible for improving various areas of communication, including newsletters, handbooks and digitally on the Anchor website.

Residents’ Complaints Group
This group meets regularly with the Head of Complaints to find out about upcoming legislative changes. Group members are given up-to-date performance figures to help ensure Anchor deals with complaints in the best/most efficient way possible.

Inclusion Forum
The Inclusion Forum helps raise awareness of different experiences and backgrounds and promotes learning within the community and the wider community. The Forum acts as a critical friend for Anchor on diversity and inclusion and encourages discussion of, and participation in, diversity and inclusion events.
Find out more about diversity at Anchor
Property, Safety and Quality Group
This group works with us to improve and develop services by being a consultation body for major initiatives and contributing to internal audit work relating to property, building safety and sustainability services to residents They also monitor and challenge performance.

Environmental Forum
This is a subgroup of the Property, Building safety and Sustainabilty group and was established in response to the strength of feeling expressed by residents in relation to environmental issues. The group works with us to develop services by being a consultation body for major initiatives relating to sustainability and the environment, acting as advocates for sustainability and co-creating Anchor's Sustainability strategy. They champion and raise awareness of environmental matters across the residents’ community and take part in educational campaigns to improve knowledge and understanding.

Homeownership Group
This group focus on matters that relate to homeownership only, such as policies and procedures, communications, engagement, legislative changes, and the impact they have to homeowners. They also monitoring progress on Anchor's Homeownership strategy.
LGBT+ Resident Advisory Group
Anchor’s Lesbian, Gay, Bisexual and Trans Resident Advisory Group's (LGBT+) main aim is to work in partnership with Anchor to help make our locations safe and welcoming for everyone and tackle any concerns that moving into age-related housing or a care home as an older LGBT+ person may present.
Find out moreCommunity Grants Panel
The Community Grants Panel is made up of Anchor residents and colleagues. They review applications made for grant funding, looking for the ideas and initiatives that demonstrate the greatest opportunity for enhancing the quality of life for residents at our locations.
Find out moreContact the Resident Involvement team
We are always keen to receive feedback from people living with us. Please use this form to share your feedback or a suggestion about how we can improve things to better meet your needs.
Resident Involvement feedback formRelated information
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Diversity and inclusion
Anchor ensures that dignity and respect are central to the way we work, and that the unique contributions of our colleagues and residents are valued and celebrated.
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Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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Our Environment and Sustainability Strategy
Find out about Anchor's Net Zero and Environmental Sustainability Strategy and our focus on protecting the environment, reducing carbon emissions and supporting sustainable lifestyles.
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Building on relationships
At Anchor we work hard to get to know the people living with us, build relationships and ensure the service we provide is the one that people want.