Help us shape what we do and how we do it
Resident involvement
Residents co-developing Anchor's new Corporate Strategy
As we develop Anchor's new corporate strategy, we've been working with residents from the beginning. Earlier this year we spoke with a small group of residents to find out what is important to them and test our feedback approach. This work has helped develop survey questions and the feedback options. All residents will have the opportunity to share their thoughts in the autumn. The feedback we receive will shape the corporate strategy and make sure it focuses on the things that matter to residents.
Residents co-developing Anchor's new Resident Communications Strategy
Residents told us what is important to them, what good communication looks like and how they would like Anchor to communicate with them. We also looked at what new residents should receive when they move into an Anchor home. Their views and feedback are being used to help shape Anchor's new Resident Communications Strategy from the very beginning.
Residents continue to have a say in key appointments at Anchor
In June and August 2026, residents took part in interviews for both Non-Executive Director roles and the new Head of Homeownership Services. They questioned candidates about working with residents, improving services and listening to feedback. Involvement in interviews ensures the resident voice is part of the recruitment process and candidates can hear from those who live with us.
Better support for involved residents from the start
We’ve improved how we welcome and support residents who join our groups, using their feedback. We’ve introduced additional training, a handbook and a buddy system so they get support from a more experienced group member. This means new members feel more confident and better supported in their role, no matter what their ability level.
Find out how you can get involved
Always listening and acting
If you'd like to know about more of the changes we've made in response to views expressed by involved residents visit our Listening and Acting page. It is updated regularly to highlight new ideas brought forward and how they are influencing the organisation.
Find out more
How you can make a difference
Whether you are most interested in your local community or want to work with us on business-wide policies and decisions, we are keen you get involved in any way you can. Getting involved doesn't have to take up much of your time and being part of a resident group, panel or network can be very rewarding.
Resident involvement offers you a chance to:
- Share your concerns, views and ideas
- Ask questions and better understand the organisation you live with
- Shape our policies and strategies
- Improve the performance of our services
- Make a difference to the lives of your fellow residents
- Meet new people from all over the country
- Gain useful experience, develop new skills and build confidence.
How to get involved
Simply get in touch using our short online form and the Resident Involvement Team will contact you to discuss how the groups and panels detailed below work with us. They will answer any questions you may have about what being part of these groups involves and advise of next steps.
Get involvedLocal involvement opportunities
There are lots of ways you can get involved in your local community. Opportunities vary from location to location and are decided by the needs and preferences of residents. Speak to your local manager to find out more about what’s already available and to make suggestions for what you would like to see introduced.
Tenants' and Residents' Associations
Providing a forum for residents to meet formally to consider matters of local concern and importance, Residents' Associations can create an inclusive sense of community spirit and promote communication between Anchor and residents at individual locations.
We have created a handbook to help those interested in forming a Residents' Association.
Residents’ Association Handbook (last updated June 2024)
If you’d like more information please speak to your local manager who has access to a range of additional resources to help you get started.
Social groups
If a Residents' Association isn't the best fit, ask your local manager for information about setting up a local social group. If you are most interested in meeting new people you can also find information about the various free Be Connected initiatives here, aimed at bringing residents together.
National involvement opportunities
If you are interested in having your say nationally, we also have a Resident Voice Panel and number of resident involvement groups that look as distinct aspects of our services.
Resident Voice Panel
Membership to the Resident Voice Panel is open to all residents and involves receiving regular invites to give Anchor feedback by completing surveys and/or joining focus groups.
This involves a lower level of commitment than some of the other national opportunities as you can choose the projects you want to feedback on and do them at a time that suits you. We stay in touch through a monthly Resident Voice Panel newsletter sharing what is going on across all the involved resident initiatives, groups and panels.
Deep-dive topic forums
Designed to provide opportunities for increasing knowledge about specific topics and asking questions, these forums bring residents with shared interests together online, informally, 4 times a year.
We currently have 3 deep-dive topic forums:
- Inclusion - this topic forum raises awareness of different experiences and backgrounds, acting as a critical friend for Anchor on diversity and inclusion.
- Finance - this topic forum was introduced to help more residents get involved and to make financial information easier to understand. It is led by residents who agree the topics for discussion, and aims to explain how your money is managed and where it is spent, giving residents greater confidence and clarity about financial matters.
- Environmental - this topic forum acts as a consultation body for major initiatives relating to sustainability and the environment, with members acting as advocates for sustainability and environmental matters. Learn more about the recent work of the Environmental forum here.
Resident involvement groups
There are six national resident involvement groups, each with a unique focus and made up of residents with a range of experiences.
Find out more about the work of each below:
The Residents’ Council
The Residents' Council work with us collaboratively to improve and develop services and hold Anchor to account. The group is made up of the chairs of all our other formal resident groups detailed below. Members meet regularly, with formal meeting every 12 weeks and interim meetings as needed to learn more about key topics. They coordinate with local Anchor Residents’ Associations as well as individual residents to make sure as many people’s voices and views are heard, and produce an annual report to the Board of the organisation.
Find out moreThe Scrutiny Panel
Made up of residents who want to make a difference. They review Anchor’s performance results, ask the important questions and recommend improvements to make services better for everyone.
Find out moreCommunications Group
The Communications Group works with us to improve a wide range of communications between Anchor and the residents living with us.
Residents’ Complaints Group
This group works with senior Anchor managers to review complaints and make sure they are handled fairly, efficiently and with residents at the heart of the process.
Property, Safety and Quality Group
This group keeps a close eye on how Anchor maintains buildings. Making sure homes are safe, secure and good quality.
Homeownership Group
This group focus on policies and procedures, communications, engagement and legislative changes that relate to homeownership only.
Community Grants Panel
We also have an advisory panel made up of Anchor residents and colleagues that review applications made for community grant funding. The members of the Community Grants Panel look for the ideas and initiatives that demonstrate the greatest opportunity for enhancing the quality of life for residents at our locations and allocate funding accordingly. As we often receive more applications than we have money to allocate, we are always looking for new members to join the panel and help with decision-making.
Who are the members of Anchor’s resident involvement groups?
Not sure you're the kind of person that gets involved in groups or gives feedback? Well your ideas may be the ones we need the most.
Information about the membership of each group can be found above. Chances are you will have more in common with other group members than you think, at the very least you share a relationship with the same housing provider. And if you find that is where the similarities end, then your experiences may currently be underrepresented in our involved resident groups, so it is even more important you use your voice. Please get in touch and we’ll be happy to give you more details.
Contact the Resident Involvement team
Whether you are interested in getting involved formally, have questions about resident involvement at Anchor, or would like to share feedback on how we can improve things to better meet your needs, we'd love to hear from you.
Get in touchRelated information
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![Contact Anchor's Resident Involvement team]()
Contact Anchor's Resident Involvement team
Residents can use this form to send feedback about our services to Anchor's Resident Involvement team.
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![Listening and acting on feedback from residents]()
Listening and acting on feedback from residents
Find out about some of the most recent changes we have made in response to your feedback.
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![Resident satisfaction surveys]()
Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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![Diversity and inclusion]()
Diversity and inclusion
Anchor ensures that dignity and respect are central to the way we work, and that the unique contributions of our colleagues and residents are valued and celebrated.
