Report a repair
Report all repairs in the usual way
Outside of any tier or lockdown restrictions, contractors are continuing to carrying out repairs on site, ensuring they are following COVID-safe measures. Please report all repairs in the usual way; either speak to your manager, use the form below or call the Repairs Desk on 0800 234 6163.
Reporting a non-emergency repair
Existing Anchor residents living in housing schemes without a manager based on site can report a non-emergency repair using our online form below.
If your housing scheme has a manager, please report the repair to them instead of using this form.
A member of our Customer Service Support team will get in touch when they receive your form to get details of your repair and advise of next steps and timescales – so please ensure you leave correct contact details below.
Reporting an urgent or emergency repair
Urgent repairs can be logged with the Repairs Desk by calling 0800 234 6163 between 8am - 6pm Monday-Friday, and 8am - 4pm on Saturday.
Outside of these hours, and if your repair is an emergency, please contact Anchor on Call.
Contact Anchor on Call
To contact the Anchor on Call office team call 0300 123 7101.