Resident guidance: Rented tenants - Last updated: 17 March 2026

Right to rent checks

This page explains the Right to Rent checks we must carry out before you move into one of our rented homes.

In this guidance you will find:

What are Right to Rent checks?
Who needs to be checked?
The documents we need to see
How and when are the checks done?
What happens if your documents have an expiry date
What to do if you do not have the right documents
Who is exempt?
How to get more help and support with Right to Rent checks

What are Right to Rent checks? 

Before renting out a home in England, landlords must check that every adult living in the property has the legal right to rent. These checks help prevent illegal lets and are a legal requirement that must be carried out before a tenancy begins or individuals move in to a property.

Who needs to be checked? 

We must complete Right to Rent checks for all adults living in your home, whether they are named on the tenancy agreement or not.

This includes lodgers or anyone else over the age of 18 who will use the property as their main home, at any point in a tenancy.

The documents we need to see 

To carry out a Right to Rent check, we will simply need to see original documents that show you are allowed to live in the UK. This could include: 

A valid British or Irish passport 
An immigration status document or residence permit 
A Home Office online share code (for those who have digital status) 
Or other documents as listed by the government.

If you’re unsure which documents are accepted, just ask – our colleagues will let you know exactly what you need to provide. 

How and when are the checks done? 

Please bring the relevant documents with you to your viewing, as your Location Manager will carry out the Right to Rent check during your visit. We’ll verify that your documents are originals and genuine, and if you have digital status when you provide your share code we will check your details securely online. 

The check is quick and confidential. Your information is treated with the utmost care and in line with our Privacy Policy. 

What happens if your documents have an expiry date 

If your permission to stay in the UK is time‑limited, we may need to repeat the check later.

We’ll always let you know in plenty of time if another check is needed, and will support you through the process. 

What to do if you do not have the right documents 

If you’re not sure if you have the correct documents, or you’re waiting for a Home Office decision, don’t worry. Let us know as soon as possible. We can use the Home Office’s online checking service to help verify your status, and we’ll guide you on the next steps. 

Who is exempt? 

Some people and types of housing are exempt from Right to Rent checks, including: 

Residents in housing provided under certain charitable arrangements or for supported housing 
Children under the age of 18 when the tenancy begins.

If you think this might apply to you, please let us know. 

More help and support 

We understand that paperwork and checks can feel stressful, but we’re here to make your move as easy as possible. 

If you’re worried about providing documents, unsure what to bring, or need support at any stage you can contact our Customer Experience Hub on 0800 731 2020 and speak to an advisor who will be happy to help.