Resident guidance: All Housing residents - Last updated 22 March 2026

Why hoarding can be harmful and how to get help

This page outlines what hoarding is and where those affected by it can get free help and support.

In this guidance you’ll find:

What is hoarding?
Health and safety risks associated with hoarding
How to find support with hoarding

What is hoarding?

Hoarding is a behaviour where someone collects and keeps a large number of items, often things that might seem useless or unnecessary to others. It’s not just about being messy; it’s a persistent difficulty with letting go of possessions.

Hoarding is often linked to emotional distress, trauma, or a need for control. It can also be connected to mental health conditions like anxiety, depression, or obsessive-compulsive disorder.

People who hoard often develop overcrowded living spaces because of emotional attachment or fear of needing items later.

Items that are often hoarded include:

newspapers and magazines
books
clothes
leaflets and letters, including junk mail
bills and receipts
containers, including plastic bags and cardboard boxes
household supplies.

Health and safety risks associated with hoarding

Hoarded items often block exits, hallways, and windows, making it difficult to move around or escape during an emergency.

Clutter can also attract pests like mice and insects, which can spread disease. Excessive hoarding may increase the risk of mould, fire, and injury from falling objects. This creates unsafe living conditions not only for you, but for those around you.

People living in cluttered environments may also experience poor air quality. Dust, mildew, and allergens build up quickly in overfilled spaces, leading to breathing problems or worsening existing health issues.

Hoarding can cause feelings of shame, anxiety, and isolation. Many people try to hide their situation from friends, family, and housing staff, which can increase stress and loneliness.

How to find support with hoarding

If hoarding is affecting you or someone you know, support is available.

You can speak to your location manager or call the Anchor Customer Experience Hub on 0800 731 2020 for advice, or contact your local authority.

There are also organisations that can provide guidance and support to help you if you feel like your home is overrun with clutter, but don’t know what to do about it.