Palmersdene care home praised by care regulator

Palmersdene care home in Tyne and Wear is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team were celebrating after receiving the accolade.

The CQC’s robust inspection process gives care homes a rating of Outstanding, Good, Requires Improvement or Inadequate. Palmersdene care home received high marks in the three categories inspected and rated.

The CQC inspectors were impressed by colleagues at Palmersdene displaying person-centred care whilst supporting people to maintain independence. Inspectors added that colleagues worked well together and promoted healthier lives.

Inspectors also praised how Palmersdene residents and their relatives were happy with the home and felt safe and well cared for. One person commented, “There are no improvements, I tell people it’s beautiful”. Whilst another said, “It’s lovely, I fit in here”.

Megan Graves, Manager of Palmersdene care home, was thrilled that the CQC had recognised the high standards and hard work of her team. She said:

I’m really happy that the CQC has given us a Good rating. My team work incredibly hard to make sure Palmersdene care home is a great place for older people to live. Getting this kind of praise from the CQC is just the sort of recognition they deserve!

We’re proud of the care we provide, the meals we make with fresh seasonal ingredients and the wide variety of meaningful activities our residents enjoy. We welcome such rigorous inspections and clear ratings so older people, and their families, can judge for themselves which homes are right for them and get the standard of care they deserve.

Resident Edith Thompson, 76, said:

I have lived here for 14 years and I love it. The staff are always kind and caring, and I wouldn’t change anything. This is my home and I feel very safe and content here.

For more information on Palmersdene care home, please click here.