Northbourne care home, Low Fell

Our mother lives at Northbourne and has now for the last four years, in this time she has deteriorated due to her Alzheimer's/ vascular dementia she has always received exceptional care and support The whole staff team including everyone cleaners , cooks , laundry , care staff , etc are like a family and Northbourne is definitely the residents ho… Read moreme They have an open door policy so relatives are able to freely come and go The food is off high quality with plenty of snacks through out the day We would highly recommend this care home Thank you

Can not fault the care, compassion and facilities of Northbourne. My gran had Alzheimer's and was a resident here and they treated her with such care and dignity. Not only that they were a great support to the family. Highly recommend.

My mother came to live at Northbourne in June 2021. It was near the end of COVID. Once she had settled in, which didn't take long, it began to feel like a home from home. Lots of activities and good food have improved her life as she had started to give up. The staff and management of the home are excellent and nothing is too much trouble. If you a… Read morere looking for a friendly, safe place for your loved one, this is the place. I have experience of other homes and none are as good as Northbourne. It has a real homely feel.

Mum was cared for by the exceptional staff at Northbourne in Gateshead. She was there for seventeen months, was suffering from Alzheimer's, was blind and very frail. The staff treated her with humanity, kindness, respect and dignity. Nothing was too much trouble for them and Mam always felt loved and secure. She had palliative care in her final day… Read mores and we stayed with her day and night until she slipped away peacefully in Northbourne, surrounded by the people she loved. We were all treated like family. Northbourne is a fantastic community, I cannot praise the staff enough. In Mam's final hours, two members of staff, in particular, were brilliant. Thank you so much for caring for our precious mother so well and supporting us through this difficult time. You are all stars.

Mam is 92 and had been living in her own home with support from my dedicated sister and carers. She has Alzheimer's, is partially blind and has mobility issues. After being hospitalised after a fall, she went to live at Northbourne in August 2022. We chose the home carefully after visits to other homes. The manager and staff are professional and ki… Read morend and treat residents like family. There are always fun activities organised, and the staff are exemplary. It is an outstanding place with staff who go above and beyond with tons of Geordie warmth and humour thrown in. We know our precious Mam is safe and in good hands.

My father has been a resident at Northbourne Care Home since January 2020. He recently was admitted to hospital with what turned out to be sepsis. He was discharged after about ten days, recovered from the sepsis but very frail, poorly and with a painful bedsore. From the moment he returned to Northbourne his actual care has been of the highest sta… Read morendard, staff obtaining, without delay, a special mattress to improve his comfort. He has been encouraged to return to a healthy diet and to drink regularly. Each day, my dad has grown stronger and his mobility is beginning to return. Thank you Northbourne for the care, kindness and encouragement given to Dad.

Mam has been at Northbourne for two years now. The staff have been through some tough times with the Covid outbreak at the home. They have kept the family informed of everything that has been happening within the home, and more importantly, with Mam. The home itself is clean. The staff are friendly and treat Mam with respect. The only disappointmen… Read moret is that her memory book with sentimental family photos etc and a framed family photograph is missing from her belongings. I would recommend Northbourne to anyone.