Northbourne care home, Low Fell

I would just like to submit an excellent review for Northbourne Care Home, our mother has lived here for the past two years and in that time she has displayed some rather challenging behaviour due to her mixed Dementia. The managers and care staff have treated our mother and ourselves with nothing but the highest care, support and love, they are ab… Read moresolutely so professional and highly skilled in their roles. They make everyone feel so welcome and there is a warmth, it is such an amazing place to live and visit. I highly recommend.

Mam is 92 and had been living in her own home with support from my dedicated sister and carers. She has Alzheimer's, is partially blind and has mobility issues. After being hospitalised after a fall, she went to live at Northbourne in August 2022. We chose the home carefully after visits to other homes. The manager and staff are professional and ki… Read morend and treat residents like family. There are always fun activities organised, and the staff are exemplary. It is an outstanding place with staff who go above and beyond with tons of Geordie warmth and humour thrown in. We know our precious Mam is safe and in good hands.

My mother moved into Northbourne in August 2022 after a fall and a few weeks in hospital. She has Alzheimer's disease and mobility issues. Like most people we never wanted mam to go into a care home and thought she would be able to remain in her home with support. It was a traumatic experience for my mother, my sister and me but the manager and al… Read morel of her wonderful staff made the move bearable. We chose Northbourne because it is full of life, felt homely and friendly and was not like any other care home we'd experienced. We feel confident that mam is well looked after. They keep us informed of how mam is doing and any issues that occur. The staff are full of fun but professional, kind and caring. They do a fantastic job. I can't praise them enough. They encourage mam to get involved in all of the great activities they organise which is brilliant for her as she's a very sociable person. The manager and her staff always go the extra mile and treat everyone as family.

My father has been a resident at Northbourne Care Home since January 2020. He recently was admitted to hospital with what turned out to be sepsis. He was discharged after about ten days, recovered from the sepsis but very frail, poorly and with a painful bedsore. From the moment he returned to Northbourne his actual care has been of the highest sta… Read morendard, staff obtaining, without delay, a special mattress to improve his comfort. He has been encouraged to return to a healthy diet and to drink regularly. Each day, my dad has grown stronger and his mobility is beginning to return. Thank you Northbourne for the care, kindness and encouragement given to Dad.

Mam has been at Northbourne for two years now. The staff have been through some tough times with the Covid outbreak at the home. They have kept the family informed of everything that has been happening within the home, and more importantly, with Mam. The home itself is clean. The staff are friendly and treat Mam with respect. The only disappointmen… Read moret is that her memory book with sentimental family photos etc and a framed family photograph is missing from her belongings. I would recommend Northbourne to anyone.

When I had to find a home for my mum I contacted several, I was really impressed with my first contact with the manager and other staff I spoke to. They really seemed to care about my mum and recognised how difficult it was for us as a family, this has continued throughout my mum's stay. The staff are excellent, friendly and supportive of my mum, w… Read moreho although she has Dementia is still fit and quite able to get around. My mum is at a stage in her illness where she can be difficult at times but the staff are great with her, always trying to settle her down and make her laugh (which she does). If there are any concerns they contact me immediately, which is very reassuring, they work with me and other healthcare organisations to ensure my mum is fit and as happy as possible. COVID has undoubtedly placed a huge strain on everyone, but I have never heard a complaint or seen any reduction in the care my mum receives. I can't speak highly enough of the staff and would recommend Northbourne.

My mam has been a resident with Northbourne for four years in March. She was here before Covid, and her care was excellent with great activities and caring staff. When Covid came, the home was excellent with the care they gave during this time, making where possible we were allowed to see Mam, in person, behind screens or vis Skype. They have been … Read moreexcellent in maintaining the standard of care that is expected. The staff have put their health and safety on the line for us.