Cranlea care home, Kingston Park

After visiting various other care homes, I just knew Cranlea was the perfect home for my mam. It took a few months for her to settle in to her new home but soon she made friends with other residents and all the staff who made her stay enjoyable. There was plenty of activities to do in the lounge where she spent most of her time like bingo, painting… Read more, making cakes and aerobics, she loved the singers and school choirs and visits from miniture ponies. Her room/flat was always kept clean by the great staff. Myself and family would like to say a massive thank you to all the staff who made mam's stay enjoyable.

I would just like to leave a review to show our appreciation to the lovely staff at Cranlea! We can't thank them enough for the time & effort that goes into this beautiful home. Our family are grateful for all their hard work & dedication. The staff are so helpful and make the place feel like home. My grandma is so happy here and that makes us happ… Read morey as a family. There is also plenty going on which involves the whole family & the food choices are amazing & catered for all dietary needs! 10/10 from us!!

The staff and management at Cranlea are exceptional. They are very professional and friendly and nothing is too much trouble for them. They go out of their way to help. My mother is always treated with respect and dignity and I am grateful for everything they do to help my mother. The care home itself is in a great location with plenty of shops… Read more etc., nearby, and it is always easy for parking when visiting. Plenty of activities are provided.

Our experience since our mother went into Cranlea has been brilliant. The transition from her living at home trying to be independent was not good at all. Once decision was taken she needed 24hr care without a doubt Cranlea was our first port of call. My mother had care here 3yr couldn't fault the staff. We knew that yes different people could be t… Read morehere but their ethic of care was first class and still is. Once our mother got in and she found her bearings yes she asked when she was going home, we reassured her along with the staff, she was safe & cared for. Every need was met, nothing was a troule they went above and beyond. We are kept informed regular if we are happy, we are.

My Mam moved to Cranlea from another care home approx May 2025. The staff are superb & have been the main reason why she has settled so well (kind, thoughtful & attentive). Her family have been warmly welcomed also & really appreciate how smooth the transition to Cranlea has been. Settled atmosphere, friendly & approachable staff, good food, accomm… Read moreodation, entertainment etc. Well done to all at Cranlea.

Both parents were in Cranlea, but when dad's needs got too much, they requested he be moved to one with nursing care, an ask I know was hard for them. Since his move, I am always asked, when visiting Mum, how he is with genuine concern shown when I told them I was worried about the care he was receiving. One of the TL's took time to listen to my co… Read morencerns and agreed they were valid, seeking help from another team member that she knew had the CQC contact details. I was encouraged by both to contact CQC, which I did, and they acted. The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mind that mum is well cared for.

We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act immediately with supplements. We are so pleased Mum … Read morewas able to be offered a place at Cranlea.