The resident viewpoint - my first Complaints Group meeting by Leslie (Greater London)

Greater London resident Leslie reflects on joining the Residents' Complaints Group for the first time and explains why resident feedback plays an important role in improving services.

I recently joined the Residents’ Complaints Group and attended my first meeting — and I’m really glad I did.

I found it genuinely interesting. What surprised me most was how wide ranging the discussion was. It wasn’t just about complaints in one narrow sense; residents spoke openly about lots of different experiences and issues that matter to them.

The senior managers who joined the meeting were very open and honest. It was reassuring to hear them clearly say what hasn’t worked well and, just as importantly, explain what’s being done to put things right. That honesty made a big difference.

The meeting itself was very lively, with people confidently sharing their views and asking questions. I felt comfortable joining in and really enjoyed being part of the conversation.

It’s clear to me that this group is important. There’s a lot going on, and having residents involved helps Anchor understand what needs to change and how services can improve.

I’d definitely take part again, and I’d encourage anyone who wants to help work with Anchor to make things better to consider joining the Complaints Group.