7 July 2026

Pen pal and befriending services – a fresh approach

We know how important it is to stay connected and feel part of a community. That’s why we’ve refreshed how we support residents to build meaningful connections.

Our previous in-house Pen Pal scheme has now been replaced with a new approach, where we connect residents with Omega, a UK charity that specialises in reducing loneliness and social isolation. This change allows us to offer a wider range of flexible, high-quality befriending options, tailored to suit different preferences and needs.

About Omega

Omega is a UK-based charity that provides free befriending services to support people who may feel isolated or unable to get out and meet others. Their services are delivered through trained and carefully matched volunteers, helping to create safe, supportive and meaningful connections.

What services are available?

You can choose from a range of options:

Letterbox – Pen Pal (letter writing) - A traditional pen pal service where you can exchange regular letters with a volunteer.
Chatterbox – Telephone befriending - Regular friendly phone calls, offering conversation and connection.
Pupil Pals – Intergenerational connections - Receive letters, drawings and messages from school children.

There are also additional services available to support people with specific needs, helping ensure everyone can access the right support.

Moving to this model means: