Oulton Manor care home praised by care regulator

The team at Oulton Manor care home in Leeds were celebrating after having been classed as Good by the Care Quality Commission (CQC)

The CQC’s robust inspection process gives care homes a rating of Outstanding, Good, Requiring Improvement or Inadequate based on five categories. Oulton Manor, which cares for 77 residents was rated Good overall. 

The CQC inspectors were impressed by the friendly and supportive atmosphere of Oulton Manor. Inspectors noted that the new registered manager and deputy manager worked well alongside staff to support people living in the home and were quick to identify any issues. One person said, “I feel safe, they are always there, when you need them. At night they check on me three or four times, it makes me feel good.” Inspectors also praised how Oulton Manor residents and their loved ones were happy with their care. Inspectors were told “Things have improved in the last six months; The registered manager has installed a change in the fundamental ethos.”

Lisa Owens, Manager of Oulton Manor care home was thrilled that the CQC had recognised the high standards and hard work of her team. She said:

I’m happy that the CQC has given us a good rating. My team work incredibly hard to make sure Oulton Manor care home is a great place for older people to live. Getting this kind of praise from the CQC is just the sort of recognition they deserve!

We’re proud of the care we provide, the meals we make with fresh seasonal ingredients and the wide variety of meaningful activities our residents enjoy. We welcome such rigorous inspections and clear ratings so older people, and their families, can judge for themselves which homes are right for them and get the standard of care they deserve.

Resident Shirley Rawnsley, 88, said:

A most well-deserved award. This is the result of the true dedication of all staff caring for the residents as a family member. Came for three weeks now staying indefinitely – what more can I say. Thanks to everyone.

For more information on Oulton Manor care home, please click here.