We are today (25 June 2025) responding to the regulatory judgement published by the Regulator of Social Housing (RSH).
The judgement reconfirms a financial viability grading of V1 and consumer grading of C3. Governance has been graded G3. The regulator put our governance grading under review when it announced our first consumer grading of C3 in February 2025.
The G3 grade announced today means we are non-compliant with the regulator’s governance standard. This reflects the need for a significant improvement in governance and risk management, specifically relating to improvements in health and safety.
Amanda Holgate, Interim Chief Executive of Anchor said:
We apologise for the shortcomings identified and recognise the concern and distress they may have caused residents and their families.
We welcome the regulator’s clarity and engagement. We fully accept the judgement and are committed to delivering the improvements required to restore confidence in our services and governance processes.
Following our voluntary self-referral, we acted swiftly by implementing a robust improvement plan and are making good progress. Our residents’ safety and trust remain paramount, and our focus remains on delivering safe, high-quality homes and services.
We are working closely with the regulator, our residents, colleagues and external advisors to ensure that our improvement plan continues at pace, is effective and addresses the issues highlighted by the regulator.
Key areas of focus:
We have significantly reduced the backlog of electrical safety inspections and remedial works and remain on track to conclude the full plan during 2025.
We have engaged technical partners in all our compliance areas as part of a comprehensive programme of assurance.
We have reviewed our data, are strengthening our risk management framework and improving the accuracy of our reporting to support effective oversight.
We have made changes to our governance structure and key executive leadership appointments in our asset, property services and governance, risk and assurance functions to drive cultural and operational change.
We are continuing to invest in building capability and capacity in our business, our supply chains and service delivery.
Christopher Kemball, Anchor Chair, said:
We take these matters extremely seriously, have already embarked on a comprehensive improvement plan with urgency, and are maintaining good progress.
As a Board, we are committed to working constructively with the regulator and residents and ensuring that our actions deliver good outcomes.
Anchor retains a V1 viability grading, enabling us to invest in long-term sustainable improvements and services and continue to deliver on our strategic priorities.
As England’s largest not-for-profit provider of housing and care to older people, we provide housing to rent and to buy and operate 121 residential care homes.
Our care homes are registered with, and inspected by, the Care Quality Commission. While some homes are classified as social housing due to their age and/or use of grant in construction, their operation is managed separately within Anchor.
Each home has a Registered Manager, and is subject to a comprehensive programme of Enhanced Inspections completed by internal teams and by independent third-party inspectors.
As at 31 March 2025, 84% of our care homes were rated good or outstanding by CQC and we had no inadequate rated homes.
This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.
