12 February 2020
Eastlake care home praised by care regulator
A care home in Godalming has been classed as Good in all areas by regulator the Care Quality Commission (CQC). Staff at Anchor’s Eastlake on Nightingale Road were celebrating this week after receiving the accolade.
The home, which cares for up to 53 residents, was praised by the CQC in the recent inspection which took place on 21st January 2020. Care homes are now classed as either outstanding, good, requiring improvement or inadequate.
Home Manager Linda Grout said everyone at the home was thrilled because they had worked so hard to maintain high standards of care.
She said: “We have worked hard to make Eastlake a good care home but to be given such praise from the regulator is wonderful. We are proud of the meals which are made from fresh seasonal ingredients and the high levels of training and support our staff receive.
“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”
The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Eastlake: A health professional commented, "I am so impressed with this place. The staff are really nice and really experienced. They are all kind and caring and I see the interactions between them and they're just lovely." A resident said "There are enough staff, they always come in and see me. If I need someone, I can press my bell and they come and see me quickly."
Staff were complimentary about the home manager and how they had been made to feel valued and involved in improvements around the home. One staff member said, "We have really good foundations in place. We're all here for the residents and understand we're in their home so they come first."
For more information on Eastlake care home, please call on 0800 085 4249.