West Hall care home, Surrey
west byfleetsurrey
Welcome to West Hall
Move-in offers available
When it comes to choosing a care home you can trust us. Find out how we can help you and your loved one with our move-in offers.
Situated in the Surrey village of West Byfleet and set within the extensive grounds of a listed manor house, West Hall is our flagship luxury care home. We offer outstanding care in luxurious surroundings, whether this is on a permanent basis, respite breaks, specialist dementia care or a peaceful haven to convalesce following a hospital stay.
At West Hall, we promote friendship and companionship. Our accommodation is arranged into three specially built residences (or residential lodges) radiating out from the house. Each has large individual bedrooms and shared living and dining areas, which promotes a real sense of an intimate community. These are designed for space and safety and furnished with comfort and convenience in mind and can be adapted to meet individual needs and preferences. Set upon acres of beautiful land our smaller communities can really experience the best of both worlds.
As you’d expect, high levels of care and support are available 24-hours a day. Our team of specialist carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times.
Encouraging a high quality of life is at the heart of our culture and ethos at West Hall. Our highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. This encourages residents to enjoy their independence, with the peace of mind that help is at hand, should they ever need it.
The service at West Hall is performing exceptionally well
Our care
At West Hall, we are passionate about how we care for our residents. Where possible, we encourage residents to enjoy their independence, with the peace of mind that our team is on hand to help 24-hours a day. We provide a tailored plan of assistance and care within a stimulating and homely environment, working together with residents and families to ensure that all our residents continue to enjoy the lifestyle to which they are accustomed.
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Our home
Everything at West Hall is designed to make life easier and more comfortable. From the beautifully maintained grounds to each individual fitting, we ensure that even the smallest detail receives our full attention. Here every individual living space is made to measure with high-quality finishes and specifications, as pleasing to the eye as they are practical. We have created a modern, high-quality care home, individual in appearance and situated in stunning surroundings.
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Making the move
We know that moving to a care home is a decision that requires careful consideration, and can be the result of a life-changing event. With years of experience providing support and care to older people, our warm and friendly staff are committed to helping each resident through the transition and making the move to West Hall as easy as possible.
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Features of West Hall
Communal facilities
Shared facilities complementing each private residence:
- Engaging activities programme
- Garden
- Communal lounge
- Hobby / craft room
- Hairdressing salon
Care and support
In addition to residential care, we also offer:
- Respite care
- Palliative care
- Dementia care
- Convalescence care
- Parkinson's disease
Food and dining
We promote wellbeing through a positive dining experience:
- Communal dining area
- Nutrition and hydration stations
- Private dining area
Life at West Hall
You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment.
With social events in the home and the local community arranged in collaboration with residents, you can make your life at West Hall a hive of activity or as gentle as you wish.
Favourite activities, personal interests and ability are discussed when you move in and using this information helps us create a stimulating events and activities calendar matching individual residents’ interests and needs.
The home’s wide range of facilities and its unique design support our approach to activities, with several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, a library, garden and a spa.
We know how important it is to maintain close bonds with the people in your life. At West Hall, your visitors are always welcome at any time, including mealtimes and to take part in activities.
Pricing information
We endeavour to be completely transparent about all our charges and fees. For further information please contact us.
How much does it cost?
Care homes
Our current private weekly fee at West Hall is from £1,950. This can vary due to resident dependency, size of room and location. Our Home Manager and other colleagues will be happy to discuss fees and any other questions you may have about paying for care.
What is included in care home fees?
For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.
Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.
The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.
In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.
No upfront deposit is required at any of Anchor’s care homes to secure a room.
At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.
Want more information on care home fees?
Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.
Care home fees
Debra Cockburn
Administrator
West Hall is a great place to live and work, I'm proud to be part of the team.
8 weeks for the price of 6 offer
We are offering you an opportunity to receive 8 weeks care for the price of 6 weeks when you move into one of our participating care homes on a short stay basis.
Enjoy 4 weeks for the price of 3 weeks
We are offering you an opportunity to receive 4 weeks care for the price of 3 weeks when you move into one of our participating care homes on a short stay basis.
Welcoming you
We are currently offering you an opportunity for:
- 4 weeks care for the price of 3 weeks when you move into one of our participating care homes on a short stay basis. Click here to find out more and read the full details of the terms and conditions of this offer.
- 8 weeks care for the price of 6 weeks when you move into one of our participating care homes on a shorter stay respite basis. Click here to find out more and read the full details of the terms and conditions of this offer.
We pride ourselves on making sure we understand your loved one – their likes and dislikes, hopes and passions – so you can be sure they enjoy a special and lasting welcome at Anchor. Because your loved ones are our loved ones.
To start your enquiry simply click 'Enquire now' at the top of the page and either call us or complete an online enquiry form.
We’ll provide you with full details of the home, along with any other information you’d like, such as sample menus and activity schedules.
Whether you’re looking to stay with us permanently, or for a short break, we’d be delighted to take you on a show round of the home in person. Simply book a visit with the home manager once you’ve made your enquiry.
If you or your loved one doesn’t live nearby or are unable to visit in person we can provide a virtual show round. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.
We hope you decide, following your visit, that you or your loved one would like to move into the home, in which case we’ll organise a pre-assessment to make sure we can meet all your care needs.
Our friendly onsite team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.
Before you move in, we will find out if there are any of your possessions that you wish us to place in your room before you arrive. Please bring your family photographs and most treasured possessions to help make your room your home.
We understand how important visits are for everyone and we welcome regular visits from family and friends. We also actively support our residents to enjoy visits away from the care home.
Each of our homes is different and the manager of the care home you’re interested in will provide all the information you need around visiting.
Getting here
West Hall
Off Parvis Road, West Byfleet, Surrey, KT14 6EY
Want to find out more about West Hall?
A review from the friend of a West Hall resident
“The team go the extra mile to accommodate residents' wishes, whether it is providing special food requests, printing out emails from overseas relatives or having residents' furniture and pictures in their rooms. The design and upkeep of the rooms, gardens and facilities are of a high standard and there are loads of activities on offer with a dedicated team who organise day trips and on-site activities. Strong support from the local GP surgery, physio and dental services are all geared towards keeping residents in the best of health. A brilliant team all round. Thank you all.”
Read more reviews on www.carehome.co.uk
What's happening at West Hall
September Dementia Connections Café at West Hall
Come along to our Dementia Connections Café at West Hall to enjoy a cuppa, light refreshments and great company in our welcoming environment.
August Dementia Connections Café at West Hall
Come along to our Dementia Connections Café at West Hall to enjoy a cuppa, light refreshments and great company in our welcoming environment.
July Dementia Connections Café at West Hall
Come along to our Dementia Connections Café at West Hall to enjoy a cuppa, light refreshments and great company in our welcoming environment.
June Dementia Connections Café at West Hall
Come along to our Dementia Connections Café at West Hall to enjoy a cuppa, light refreshments and great company in our welcoming environment.
May Dementia Connections Café at West Hall
Come along to our Dementia Connections Café at West Hall to enjoy a cuppa, light refreshments and great company in our welcoming environment.
Resident enjoyed a singalong session in the Garden Room with Lois from activities this afternoon. Well done to all who were involved. #movingmagic #singing
facebookResidents at West Hall were introduced to something new today and took part in a game of countdown. It went down really well and got everyone thinking. #wordgames
facebookOur African evening will be all about traditional foods, music and entertainment. For just £10pp join West Hall to celebrate an amazing evening enriched with African culture.
facebookTo book call 01932 33 8000
A perfect way to spend the morning with a good bit of friendly boules. We all had a blast taking it in turns to see who could get closest to the jack! 🎯
facebookWe had a hole-in-one kind of day! Enjoying a fun filled mini golf activity in the sun!☀️ ⛳️ #minigolf #sunny
facebookLive music
facebookCompetition
Entertainment
What fantastic morning of skittles!! 🎳
facebookLive music
facebookCompetition
Entertainment
Such a lovely afternoon for a walk around our beautiful grounds here at West Hall. Residents and team members took a stroll around the garden, amongst the fantastic trees which are hundreds of years old and past the canal which runs right beside the Manor House. The sights and sounds are so tranquil.
facebookResidents of West Hall enjoyed an afternoon of exercise to rock n roll music, keeping fit while enjoying music for the soul. #yearofmusicalexpression #NAPA
facebookSara Thomson appointed as Interim Chief Risk Officer for Anchor
Anchor is delighted to welcome Sara Thomson as Interim Chief Risk Officer (CRO).
Shaping a career in care: The role and responsibilities of the Service Improvement team
Asa Johnson is Anchor’s National Service Improvement Manager and leads a team of Service Improvement Advisors. In his blog, he shares how he came into the role and his day-to-day responsibilities.
The importance of personalised dementia care
Asa Johnson, our Service Improvement Manager, shares his expert view on personalised dementia care in a featured article on the Care Choices website.
How Extra Care helped one resident gain back their independence
Hear from Mick, one of our residents, about how moving to Anchor Extra Care Housing helped him regain his independence after a brain injury.
Marking the 80th anniversary of VE Day
8 May 2025 sees the 80th anniversary of VE Day, an international celebration of the arrival of peace in Europe and an important moment for Anchor's residents and colleagues. Read more.