West Hall care home, Surrey

west byfleetsurrey

Address

Off Parvis Road, West Byfleet, Surrey, KT14 6EY

Contact

01932 338000

Property type

Care homes

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Enquire now

Overview

Making the move

Anchor West Hall Communal Lounge Photo 3 V1

Anchor West Hall Communal Lounge Photo 5 V1

Welcome to West Hall

Situated in the Surrey village of West Byfleet and set within the extensive grounds of a listed manor house, West Hall is our flagship luxury care home. We offer outstanding care in luxurious surroundings, whether this is on a permanent basis, respite breaks, tailored dementia care or a peaceful haven to convalesce following a hospital stay.

At West Hall, we promote friendship and companionship. Our accommodation is arranged into three specially built residences (or residential lodges) radiating out from the house. Each has large individual bedrooms and shared living and dining areas, which promotes a real sense of an intimate community. These are designed for space and safety and furnished with comfort and convenience in mind and can be adapted to meet individual needs and preferences. Set upon acres of beautiful land our smaller communities can really experience the best of both worlds.

As you’d expect, high levels of care and support are available 24-hours a day. Our team of specialist carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times.

Encouraging a high quality of life is at the heart of our culture and ethos at West Hall. Our highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. This encourages residents to enjoy their independence, with the peace of mind that help is at hand, should they ever need it.

Our care

At West Hall, we are passionate about how we care for our residents. Where possible, we encourage residents to enjoy their independence, with the peace of mind that our team is on hand to help 24-hours a day. We provide a tailored plan of assistance and care within a stimulating and homely environment, working together with residents and families to ensure that all our residents continue to enjoy the lifestyle to which they are accustomed.

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Our home

Everything at West Hall is designed to make life easier and more comfortable. From the beautifully maintained grounds to each individual fitting, we ensure that even the smallest detail receives our full attention. Here every individual living space is made to measure with high-quality finishes and specifications, as pleasing to the eye as they are practical. We have created a modern, high-quality care home, individual in appearance and situated in stunning surroundings.

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Making the move

We know that moving to a care home is a decision that requires careful consideration, and can be the result of a life-changing event. With years of experience providing support and care to older people, our warm and friendly staff are committed to helping each resident through the transition and making the move to West Hall as easy as possible.

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My husband recently stayed at Birch Lodge within West Hall for respite care, and we were extremely pleased with the experience. The staff were very friendly, kind, attentive, and treated him with genuine respect. They took the time to get to know him quickly, and included him in two outings during his stay with them. The meals were excellent, and h…

F H

29 Jan 2026

I would like to say a big thank from the family to the team at West Hall for the quick turnaround for mum when she was discharged from hospital just before Christmas. To enable mum to have some rest-bite for three weeks the care team assessed mum at short notice. Thank you for the professional care mum had during her stay it has been appreciated.

David S

14 Jan 2026

My brother has been and continues to be looked after very well. All the staff I speak to know my brother well, and cater for his individual needs. The staff are happy and really engage with my brother which improves his quality of life.

C B

13 Jan 2026

When I first contacted West Hall for a room I had left it till the last minute. I was treated very efficiently and a room was found; it didn't matter if I was discharged from hospital a day later than expected. The room was bigger than expected (I have a bit of claustrophobia) with a nice view. I could have breakfast in bed. I was given 2 nice show…

Gillian S

06 Jan 2026

Really amazing team, giving wonderful care. It's a lovely place. Thank you.

Stuart G

10 Dec 2025

Staff are all friendly and really helpful. I have full confidence that my mother receives excellent care and has become more alert, having moved to Birch Lodge. The manager, Marg & team head Suraj go the extra mile to care for the residents, taking time to get to know individual needs.

C L

10 Dec 2025

Delightful afternoon with a pianist, tunes amazing, so many words I remembered. So versatile on the piano - super. So enjoyable. Thank you.

Audrey T

02 Dec 2025

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Features of West Hall

Communal facilities

Shared facilities complementing each private residence:

Engaging activities programme
Garden
Communal lounge
Hobby / craft room
Minibus

Care and support

In addition to residential care, we also offer:

Personalised care plans
Dementia care
Respite care
Convalescence care
Parkinson's disease

Food and dining

We promote wellbeing through a positive dining experience:

Nutrition and hydration stations
Private dining area
Communal dining area

Life at West Hall

You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment.

With social events in the home and the local community arranged in collaboration with residents, you can make your life at West Hall a hive of activity or as gentle as you wish.

Favourite activities, personal interests and ability are discussed when you move in and using this information helps us create a stimulating events and activities calendar matching individual residents’ interests and needs.

The home’s wide range of facilities and its unique design support our approach to activities, with several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, a library, garden and a spa.

We know how important it is to maintain close bonds with the people in your life. At West Hall, your visitors are always welcome at any time, including mealtimes and to take part in activities.

Pricing information

We endeavour to be completely transparent about all our charges and fees. For further information please contact us.

How much does it cost?

Care homes

Our current private weekly fee at West Hall is from £1950.00. This can vary due to resident dependency, size of room and location. Our Home Manager and other colleagues will be happy to discuss fees and any other questions you may have about paying for care.

What is included in care home fees?

For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.

Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for personal use (for residents over 75 only)
- housekeeping services.

The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.

In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.

No upfront deposit is required at any of Anchor’s care homes to secure a room.

At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.

Want more information on care home fees?

Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.

Care home fees

At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.

We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.

The friendly team at West Hall care home would love the chance to show you what our home has to offer here in Surrey. Here are just a few of the people you may meet on a visit to our home:

Debra Cockburn

Administrator

West Hall is a great place to live and work, I'm proud to be part of the team.

Mark Wren

Services Manager

I am the Services Manager at West Hall and have enjoyed being in this role since the beginning of January 2024. I oversee several departments here including catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day. I couldn’t ask for a more picturesque location to work in; the Manor House and grounds of West Hall are truly exquisite. Overseeing hospitality and the services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and services that they truly deserve.

One week free Autumn Winter offer

We are offering you an opportunity to receive one week free when you move into one of our participating care homes on a short stay or permanent basis.

Terms & conditions apply

Welcoming you

We are currently offering you an opportunity to receive one week free when you move into one of our participating care homes on a short stay or permanent basis. Click here to find out more and read the full details of the terms and conditions of this offer.

We pride ourselves on making sure we understand your loved one – their likes and dislikes, hopes and passions – so you can be sure they enjoy a special and lasting welcome at Anchor. Because your loved ones are our loved ones.

To start your enquiry simply click 'Enquire now' at the top of the page and either call us or complete an online enquiry form.

We know only too well how daunting and emotional the decisions are for everyone when considering care, which is why our team are here to help every step of the way.

We’ll provide you with full details of the home, along with any other information you’d like, such as sample menus and activity schedules, as well as explain how you can arrange a viewing.

Whether you’re looking to stay with us permanently, or for a short break, we’d be delighted to take you on a show round of the home in person. Simply book a visit with the home manager once you’ve made your enquiry.

If you or your loved one doesn’t live nearby or are unable to visit in person we can provide a virtual show round. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.

We hope you decide, following your visit, that you or your loved one would like to move into the home, in which case we’ll organise a pre-assessment to make sure we can meet all your care needs.

Guide to visiting a care home for the first time

Visiting a care home is one of the most important steps in deciding whether it’s the right place for you or your loved one. In our homes we will ensure your visit will be welcoming, informative and reassuring, so you can feel confident about your choice. To help you get the most from your time visiting our homes, we've written an easy to follow online guide to visiting a care home.

We hope you decide, following your visit, that you or your loved one would like to move into the home, in which case we’ll organise a pre-assessment to make sure we can meet all your care needs.

You may already have had a care needs assessment from the local authority and have a care plan in place which can be a useful starting point for our conversations, so we will ask about these. Our pre-assessment is a chance for us to find out more about you, the challenges you face and the way you like to live your life. It's a conversation about how our team could work with you to support your needs, independence, and wellbeing.

Once you are confident in your choice of new home, our friendly onsite teams will discuss every aspect of moving-in with you in detail to make sure you know exactly what to expect.

This way you can feel confident, safe and welcomed in the knowledge that you or your loved one will be happy and supported in your new home.

Before you move in, we will find out if there are any of your possessions that you wish us to place in your room before you arrive. Please bring your family photographs and most treasured possessions to help make your room your home.

Our care homes are dedicated to helping our residents maintain links in the local area and with their loved ones. We understand how important visits are to help your loved one settle in and we welcome regular visits from family and friends.

We also actively support residents living with us to enjoy visits away from their new home into the local area and to nearby places of interest.

Each of our homes is different and the manager of the care home you’re interested in will provide all the information you need around visiting.

For more information make an enquiry

Getting here

West Hall

Off Parvis Road, West Byfleet, Surrey, KT14 6EY

West Hall

Phone enquiry:

To speak to somebody at this care home, call:

01932 338000

Enquiry type

Online enquiry

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