West Hall care home, Surrey

Everyone is polite. Greeted by name. It has a village feel and has beautiful gardens to walk with a safe surface for wheelchairs. Lovely garden room with coffee and cakes to help yourself to when visiting.

The staff are always so friendly and welcoming. A truly well run home and a pleasure to visit!

All the carers were extremely caring and kind and were always happy to help and support me. The activities were many and varied and wonderful. I enjoyed being at the the Manor House for lunch and various activities and and the Daisy,Daisy Bike. I thought my room was wonderful and comfortable. I enjoyed being in the grounds on many occasions when th… Read moreere are many trees and flowers.

Our mother has recently moved into West Hall (Birch Lodge), and our experience this far exceeded our expectations. We were quite apprehensive about the transition but the staff were so kind and supportive to our mother and all of us as a family. For the last few weeks, we have felt more and more comfortable with mum being here with regular updates … Read moreand photos being sent. Mum also looks happy and well looked after and she has certainly settled into her comfortable surrounding far quicker than we imagined. The staff are so caring which is clear to see.

Heart warming visit to see my 96 year old aunty. Friendly, welcoming staff. Their passion for caring for elders shines through. My aunt is in a safe pair of hands.

My Aunt went into West Hall for 2 weeks of respite care, whilst my cousin went away. She suffers from the mild stages of dementia and was assessed as needing to go into Maple Lodge to monitor her more closely at night. Every member of staff I and my cousin came into contact with was friendly, personable and engaging. They all seemed eager to plea… Read morese and listened to all of our requests regarding my Aunt. Many of the staff have worked there for a long time. The home is very light and airy and has a very cheery atmosphere. There seems to be a good morale between all of the staff and the residents. My Aunt's room had an en suite, was very clean and comfortable and let a lot of light in. There are daily activities, regular outings and a choice of eating areas to dine in. We were able to organise an afternoon tea for one of her friends and we joined in the quiz night. The home also allowed Holy Communion to be brought in for my Aunt which was very important to her and very much appreciated.

On visiting West Hall I was struck by the peaceful, calm atmosphere and knew immediately that it was the place where I wanted my husband to be care for in a safe environment. From the first enquiry to his admission and subsequently being a resident here, I have found all staff to be friendly, compassionate , kind and professional. Residents are tr… Read moreeated with dignity and I was/am very pleased with the individualised care my husband is receiving. Meals are nurturing and well presented, and the rooms are spacious and well decorated. I cannot thank the staff enough for all that they have done to help my husband to settle in well and to help me as well. I feel that this is indeed the right place for him. Thank you West Hall Lodge.