Loading
Anchor Homes
    • Our properties
      • Properties for rent
      • What could my new home be like?
      • 24-hour peace of mind
      • What is included?
      • Properties for sale
      • What could my new home be like?
      • Our property management service
      • Our tenure types
      • Housing with care
      • Extra Care housing
      • Independent living
      • Retirement villages
      • What could my new home be like?
      • A lifestyle you'll love
      • Wellbeing and support
    • Anchor On Call emergency care
    • Our care homes
    • What could my new home be like?
    • Care home fees
    • Catering and making the most of mealtimes
    • Approach to wellness and activity
    • iPad technology in our care homes
      • Supporting your needs
      • Residential care
      • Dementia care
      • Respite care
      • Convalescence care
    • Chef of the Year
  • Guides & support
    • News & events
    • News
    • Community events
    • Anchor's blog
  • About Anchor
  • Contact us
  • Existing residents
    • Call free on

      0800 731 2020

      Mon-Fri (8am-6pm)

      Sat (8am-4pm)

    National Care Forum logo
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
Anchor Homes
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
  • Home
  • News & events
  • News
  • Family and residents praise Augusta Court care home in national survey

Family and residents praise Augusta Court care home in national survey

Staff at Augusta Court care home in Chichester are celebrating after it performed strongly in a nationwide care survey answered by families and friends who have relatives living there.

Anchor’s Augusta Court in Winterbourne Road scored highly in the Your Care Rating survey which also asked the residents to comment on the care they receive. 

The results show Augusta Court was given an overall performance rating score of 884 out of 1,000 and 840 out of 1,000 by the residents and their families and friends respectively.

Both scores were well above the national averages of 878 for the residents’ survey and 836 for the relatives’ survey. Anchor, which runs Augusta Court, also scored above the national average in both surveys.

Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well.

The nationwide survey gives residents, their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform.

More than 16,700 residents in 820 care homes across the UK took part while 12,000 relatives from 686 care homes responded to the survey.

Each care home was given was given an overall score based on the residents’ feedback and a second on the family and friends’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

Augusta Court scored highly in the following categories in the residents’ surveys: the older people said they were happy living at the home and staff treated them as an individual.

The relatives also praised the care home, stating staff treated the residents with kindness, dignity and respect.

Manager Sam Henderson, from Augusta Court, which is also rated Good by regulator the Care Quality Commission, said: “It’s great that not just our residents, but their families and friends value the care they receive here.
“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback from residents, friends and family.

“Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website, www.yourcarerating.org.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

Anyone wanting to find out more information about Augusta Court, can phone 0800 731 2020.

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Contact us

Newsletter

Sign up for our free monthly email newsletter

Award winning

 

View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

© 2022 Anchor Hanover Group

  • Terms and Conditions
  • Privacy Policy
  • Accessibility
  • Modern Slavery and Human Trafficking Policy
  • myHR staff portal
  • Facebook
  • Twitter
  • Instagram
  • Youtube

Login to Anchor

  • Favourites
  • Existing residents

Looking for a new home with Anchor? Register for a website account to save your favourite properties.

Enter your email address or username.
Enter the password that accompanies your email address.
Register now
Forgotten your password? Click here to reset

Residents can securely access your rental and leaseholder account details through MyAccount.

Access MyAccount

Property Finder

View properties via county

Share this page...

Share via social media

  • Facebook
  • Twitter
  • Whats App
  • Facebook messenger
  • Email

Search Anchor

Looking for property contact details? Use our property phonebook