Dawson Lodge care home, West End

Very pleased with the way Mum is treated and looked after.

1st of July, my Mother was taken into respite care with no hope of ever going back to her own home. My Mother was at this point living in the Northeast of England with me being down South. I contacted Dawson Lodge Care Hoe on that day and arranged to go and see their facilities. The receptionist who welcomed us was nothing short of exceptional. She… Read more showed kindness, empathy and understanding, clearly loving her work, residents, management and facilities. We were very impressed with the facilities, especially the bedrooms as they are a reasonable size and nicely furnished. My mother moved in on the 3rd of August. From walking through the door, she was welcomed and made to feel very comfortable in the home. After less than a week, she has made friends with other residents, cannot praise the staff enough for their kindness and consideration. The dining experience has been exceptional with Mum especially enjoying all the sweet treats. Thank you everyone at Dawson Lodge for making the transition for both my Mum and our family so seamless. We would highly recommend Dawson Lodge to anyone looking for care for their loved ones.

Mum moved into Dawson Lodge in May. She is diagnosed with Alzheimer's. There were some teething problems, which was expected. She had a fall, but it was dealt with efficiently and effectively. Staff are engaged and listen. Big shout-out to the receptionist, who is unfailingly kind and compassionate, the manager, who cares passionately for residents… Read more and the maintenance man, who keep the home running so smoothly. I would say more staff are needed on shift, there were no staff to take my mother for a blood test presurgery.

The home is always welcoming and kept spotlessly clean. My friend is well cared for and we have no concerns regarding his welfare. The food is excellent and to a high standard. It is a safe home and my friend is genuinely cared about by the staff. We could not be more pleased with the decision we made to send him to this lovely home.

My relative has been living at Dawson Lodge for the last ten months. I was so impressed with the home when I came to visit for the first time, I knew that this was to be their new home. The atmosphere was so caring and homely and beautifully clean and tidy. The staff are so patient and kind and attentive and the food is restaurant standard. The act… Read moreivities are fun and stimulating and there is often celebrations going on for birthdays and more recently the coronation. Amazing staff.

My auntie, who is in her 90's, has settled down remarkably well and this is due entirely to the care and support of all the staff - carers, maintenance, admin, kitchen - absolutely everyone has made her feel welcome. She was very frail when she arrived but due to the excellent food and attention she is much healthier and robust. Her physical and me… Read morental health has improved remarkably. She is a much happier and contented lady now. Thank you.

Very warmly welcomed, beautiful home and confrontation decorations, happy atmosphere. My friend has a fantastic room ( I liked the door!) Immaculately clean and non-institutional. Certainly, the best resident room I have seen (and I have been to many over the years!) Lovely curtains, a beautiful garden view from her room. She could not be better ca… Read morered for and all her needs met.