Eastlake care home

Overall the home gives a welcoming atmosphere and the staff are pleasant and helpful. Repair work has been carried out and the residents are encouraged to get involved in various activities. Communication methods with family members are flexible and action items are worked inconsistently. The Team leaders and management welcome suggestions and resp… Read moreonse time is outstanding. Thank you!

My mother died at Eastlake in August 2024, having lived there for nearly 10 years. We are so grateful to the Eastlake staff for the love and respect they showed to mum. The tenderness with which carers spoke of mum and took care of her was beautiful. Eastlake's open-door policy has meant that we've been able to treat Eastlake as a second home. We a… Read morelways felt welcome and we could enjoy time with mum knowing that her needs were being met. I recommend Eastlake to everyone who is looking for a care home, it's a special place.

My wife has lived in Eastlake for a couple of years, following a diagnosis of Dementia, and caring advice from Social Services that, because of illness, I was no longer capable of looking after her at home. In hindsight, I have no regrets. Eastlake is knowledgeable, purpose-built, smallish, two stories, in relateable size units, and a pleasant gard… Read moreen. The rooms are en-suite, fitted with the usual aids, and with a view into the garden. The units each have a lounge and dining room opening out of a large hallway with comfortable chairs. My wife often sits in the hallway. I sit with her and, as a by-the-way, have a good view of the activity. What I see and hear squares up with what I would expect as 'best practice'. At a more individual level, my wife was hospitalised after a fall, and her re-entry to Eastlake was made possible by the intelligent use of a hoist, rotunda, and wheelchair. When I visit, the staff greet me by name and with the offer of tea and biscuits. Nice!

My mother came to Eastlake as she has Alzheimer's, had started refusing entry to her home by her visiting carer and no longer initiated eating or drinking enough. She had lost a lot of weight and had become frail and wobbly. Since being at Eastlake she has been filled with support and kindness and a social environment. The food is truly excellent s… Read morehe has now regained the weight she lost and looks much more healthy despite the inevitable decline in her cognitive function. She is safe and well looked after and no longer a worry.

5-star care, facilities and staff.

Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!

We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.