Canterbury House care home praised by care regulator

Canterbury House care home in Hadleigh has been classed as Good in all areas by regulator the Care Quality Commission (CQC). Staff at Anchor’s Canterbury House on Gallows Hill were celebrating this week after receiving the accolade.

The home, which cares for up to 63 residents, was praised by the CQC in the recent inspection which took place on 8th August 2018. Care homes are now classed as either outstanding, good, requiring improvement or inadequate.

Home Manager Gerard Balo said everyone at the home was thrilled because they had worked so hard to maintain high standards of care. 

He said: “We have worked hard to make Canterbury House a good care home but to be given such praise from the regulator is wonderful. We are proud of the meals which are made from fresh seasonal ingredients and the high levels of training and support our staff receive.

“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”

The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Canterbury House: One person said, "I feel very safe here, the carers look after me very well and there's always someone here if I need something." The report also stated, ‘People told us that staff were caring and consistently treated them with kindness, compassion, empathy and respect.’

One resident said, "The food here is excellent, really tasty, better than a hotel. This morning I had pancakes for breakfast because the cook knows I like them, the choice is good and the dining room's lovely."

For more information on Canterbury House care home, please call on 0800 032 1304.