Blackbrook House care home, Dedham

Mum initially went to Blackbrook House having spent a month in hospital. Our father is 94 years old and had been her main carer for the past couple of years. All of our family have been really pleased with the level of care that she’s received, her clothes are always clean and appropriate for the change in weather conditions. The staff always tal… Read morek to her and smile, she really enjoys the meals and finishes everything that they give her. Mum has been a high-risk faller for the last few years and all risks have been managed to ensure her safety which significantly reduced them. As a family of her husband, daughters, grandchildren and great-grandchildren we can’t praise and thank the staff enough - thank you.

Staff are all really good, some excellent, all really caring and never seem to be fazed by the resident's sometimes tricky demands. Response times to buzzers can be a little slow, but I appreciate they cannot be in two places at once, and some residents do call often. Residents are well-fed and cared for. I am pleased to say both my parents are mos… Read moretly happy with their home, despite wishing they had remained in their own home.

Making the decision to place my mum into the care of others was not an easy one to make. I knew I had to find exactly the right residential home to place my trust in. The minute my husband and I walked into Blackbrook House and were greeted by the manager, I knew my mum would have approved, and it would be the right choice for her. The facilities … Read moreare well presented and clean, with a friendly and homely feel. The care Mum received was excellent, and her extensive needs were well catered for. I felt very welcomed into the home on any visit I made, and I could see she was settled and cared for. Despite Mum only living there for a short while, I felt that all the staff had taken the time to get to know her personally and took time out of their busy days to have a chat with her. I wouldn’t hesitate to recommend Blackbrook House to others.

Mum stayed for respite for two weeks, so it was obviously very strange for her as she didn't understand where or why she was there, so consequently kept saying she was ready to go home. When I picked her up she looked bright and animated, she was taking part in a singing group and loved that everyone made such a fuss of her. After she got home she … Read moresaid the food was very good and it was lovely and warm, she also wanted to see her friends again. A week later she can't remember it sadly.

It is so reassuring to visit my Dad and always find him happy and well presented. The staff work extremely hard to care for the residents and nothing is ever too much trouble. As a family we feel reassured that his needs are being met. There is always good communication from the staff and management and we are always greeted with a smile.

I am so happy that my mother is now a resident at Blackbrook House. She has been well cared for by very attentive staff who are very professional and deal with any queries quickly and efficiently. My mother has been welcomed into the home and she said herself that all the staff are so helpful and that she feels very content. Blackbrook House is ver… Read morey well run, it is calm, clean and very homely. I agree with other comments that the staff are all wonderfully supportive. I cannot recommend it highly enough and I sleep well knowing that my mother is in safe hands!

My husband has been in Blackbrook House for nearly 19 months. He has been through Covid himself and the pandemic never in all those months have I had any need to complain about. All of the staff are amazing always willing to help. Theirs is not an easy job but rarely complain. The office staff are more than helpful in all ways. It's lovely and clea… Read moren always something to eat. they make my husband very welcome as though he is the only one who matters.