Limegrove care home praised by Residents and Relatives in National Survey

A care home in East Horsley has been praised by its residents and their relatives and friends in a national survey on care standards.

Staff at Anchor’s Limegrove in St Martin’s Close were rated highly in the independent Your Care Rating survey run by Ipsos MORI.

The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

Limegrove was given an overall rating of 919 out of 1,000 and 853 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.

The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.

Only 26% of Britons thought care homes were a happy place to live while every resident at Limegrove said they were happy living there.

There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Limegrove said carers treated them with kindness, dignity and respect.

Nikki Drake-Smith, Manager of Limegrove, which is rated Good by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care."

“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."

“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”

Derek Harding, 97, who has lived at Limegrove since March last year, said he is not surprised by the good survey results.

He said: “I’m very happy living here. I am well looked after, and the staff go above and beyond the call of duty. I made the choice to live here and don’t have any regrets. "

“Limegrove is an ideal place. You have a home to go to, a pub up the road and a church to confess your sins!"

“There are lots of activities organised for the residents. I really enjoy chair yoga, the painting sessions, the weekly quiz and the day trips.”

For more information on Anchor’s Limegrove phone 0800 731 2020.