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9 September 2025
Response to Regulatory Casework Review
We welcome today’s report from the Regulator of Social Housing as a valuable resource for the sector. We remain fully committed to delivering the improvements highlighted by the Regulator earlier this year, to restore confidence in our services and governance processes.
The self-referral made by Anchor identified that more than a third of homes did not have a current satisfactory electrical safety inspection report and that there was a significant backlog of electrical remedial actions. We're already making progress in reducing this backlog and are on track to ensure all our properties will have a five-year 'in date' Electrical Installation Condition Report certificate by December 2025.
We've also reviewed and strengthened our Damp, Mould and Condensation policies and procedures, introduced daily monitoring of repairs to ensure compliance with Awaab’s Law, and trained more than 96% of our operational colleagues in DMC practices.
Our residents’ safety and trust are paramount. Our focus remains on delivering safe, high-quality homes and services and ensuring improvements continue at pace.
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