Communication, engagement and feedback

This section contains Anchor policies, information and guidance on how we will work with you to make sure your home and Anchor services meet your expectations and needs.

It will be clear on each page who the information is relevant to – usually residents living independently in rented or homeownership properties, but where you see "All residents" that means it is useful for care home residents and their loved ones too.

Need help or advice?

If you’d like to discuss any of these topics or policies, or have questions about how you can get more involved, please speak to your location manager or contact the Customer Experience Hub on 0800 731 2020.