Palmersdene care home praised by Residents and Relatives in National Survey
A care home in Jarrow has been praised by its residents and their relatives and friends in a national survey on care standards.
The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Palmersdene was given an overall rating of 923 out of 1,000 and 874 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.
The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.
Only 26% of Britons thought care homes were a happy place to live while every resident said they were happy living at Palmersdene.
There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Palmersdene said carers treated them with kindness, dignity and respect.
Maureen McCulloch, Manager of Palmersdene, which is rated Good by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care."
“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."
“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”
Beryl Overton 73, who has lived at Palmersdene for five years, said she is not surprised by the good survey results.
She said: “I visited Palmersdene during their Lonely at Christmas Campaign. I loved the home so much I came to live here."
“I have nothing but praise for all the staff. They are brilliant at what they do. I like living here because everyone is so friendly, and we all have fun and a laugh together."
“I enjoy doing all of the activities, such as quizzes, pottery sessions, arts and crafts classes.”
For more information on Anchor’s Palmersdene phone 0800 731 2020.