Paul Hogg, Operations Manager at Anchor shares his career pathway

Paul started his career as a People Manager at British Airways and now works as a key Operations Manager at Anchor. In his role, Paul oversees the daily management of our extra care locations, ensuring efficient operations, resident satisfaction and compliance, while motivating and inspiring a team of Area Managers.

In his blog, Paul shares how he swapped the skies for the ground and progressed at Anchor. 

Transitioning from the skies to housing was not a path I’d ever anticipated, but life has a way of presenting opportunities when you least expect them and I’m very pleased I grasped this one for change.

My career began as a people manager at British Airways and Virgin Atlantic, where I was immersed in a world of travel, and new experiences. Managing a remote workforce who were on the other side of the world or at 38,000 feet had its unique challenges, but it was a role that brought me immense satisfaction.

And then came the pandemic.

Putting people management skills to good use in a new environment 

Like many at that time, I was faced with a choice: stay where I was or take a leap into something entirely different. That leap landed me at Anchor. I joined as an Area Manager, still managing a team but with a major difference—I was now leading teams who worked on the ground, rather than those in the clouds!

The shift was both exciting and daunting. There was so much to learn about policies, regulations, and the complexities of housing. But I quickly discovered that many of the skills I’d gained in the flying world—team leadership, problem-solving, customer service, and adaptability—were just as valuable in this new environment. I embraced the challenge, and the support from the Anchor family was incredible. Their welcoming culture and encouragement made the transition seamless, and it wasn’t long before I felt at home.

Having the right tools for career development at Anchor

Fast forward four years, and it’s been an immensely rewarding journey. I’ve grown professionally, progressing from an Area Manager in rented housing to my current role as Operations Manager in Extra Care. My progression has been greatly supported by the guidance of exceptional mentors and the completion of an in-depth training program.

Additionally, I am participating in Anchor's Leadership Essentials course, which has been instrumental in furthering my development.

The opportunities for growth at Anchor are abundant, as they truly value fresh perspectives and ideas from those with backgrounds in other sectors.

While a career in housing might not be the most obvious move after being in the aviation industry, it is just as rewarding. I’ve always been happiest when helping others. In my aviation days, I helped people travel the world, creating unforgettable experiences. Now, I help people live happily and securely in their homes. And honestly, I wouldn’t have it any other way.

To find out more about careers at Anchor, visit here.