Family and residents praise Victoria Court care home in national survey

Staff at a care home in Ilkeston are celebrating after it performed strongly in a nationwide care survey answered by families and friends who have relatives living there.

Anchor’s Victoria Court in Nesfield Road scored highly in the Your Care Rating survey, securing an overall performance rating score of 838 out of 1,000 by the relatives. The score was well above the national averages of 836 for the survey. Anchor, which runs Victoria Court, also scored above the national average in this survey.

Following a pilot scheme last year, the Family and Friends’ survey is now part of the wider Your Care Rating the country’s largest and most authoritative survey of care home residents. The nationwide survey aims to put the relatives’ views at the heart of understanding more about how well care homes perform. This year’s survey saw 686 care homes take part with more than 12,000 responses from relatives of care home residents. Each care home was given an overall score based on feedback from family and friends across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.

Victoria Court scored highly in the following categories in the survey: staff treated the residents with kindness, dignity and respect, and they know the residents’ needs and preferences well. The relatives also praised the care home for being safe and secure. Manager Julie McLean, from Victoria Court, which is also rated Good by regulator The Care Quality Commission, said: “It’s great that families and friends of residents value the care their relatives receive here.

“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback. “Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident and relative should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website www.yourcarerating.org.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

Anyone wanting to find out more information about Victoria Court, can phone 0800 731 2020.