Heather Vale care home, Hasland

With it being the start of winter and Halloween in October staff went to great lengths to decorate the lounge and foyer with bright autumnal decorations - many of which us residents helped to make. This interaction was excellent as it helped many dementia clients to join in, share, use their hands and cautiously remember similar activities from the… Read moreir past. This was heartwarming to see and extremely cathartic for the clients as it made them feel useful and needed. Staff also took a few able-bodied of us to a 1940s themed market in the local town and, again, this was perfect to stimulate affiliated minds and help the clients reconnect with the present through exposure to the past.

The carers here are so lovely, friendly and patient. I can’t thank them enough for their care and patience with my grandparents. They are amazing! The home and staff is lovely and I am happy my grandparents came to Heather Vale. Also there is always lots of activities going off. The garden is lovely and the ducks!

Following a traumatic respite period at a different home, I was nervous about looking anywhere else, but with Alzheimer's getting worse for my gran it was a need. From the moment we stepped in the door to view, I knew it was right, daft things like carpet on the floor, the furniture was clean and modern but right for the age group. Staff were bustl… Read moreing about and clearly visible. Residents looked comfy, entertained and happy. They came to meet my gran in her own home to assess her needs and agreed to take her. From that day forward I relaxed, you could drop in whenever you wanted, so I felt there was nothing to hide. She was always clean, and colour-coordinated, which was a huge thing for my gran. She started to put on a little weight so I knew she was eating. There were always familiar faces and not a huge turnover of staff. They were entertained every day and it was lovely seeing pictures on social media of my gran joining in. The best decision I made was Heather Vale.

My mother entered Heather Vale in the summer of 2020, after six months in a care home in Northumberland (respite care). She was moved here to be near to her immediate family. she has quickly settled into her new environment and is now contented! This is primarily down to the staff, who in my opinion, have bent over backwards to accommodate her and … Read moremake her feel part of the community, at an otherwise difficult period of her life.

I visit my auntie often. I find the home clean, with great staff, a friendly atmosphere and good activities. The staff are easy to approach with any concerns I may have. I do like to see name badges for the staff, as I forget names, and I like to know whom I'm talking to.

Excellent management and staff, they have worked extra head through difficult Covid times and kept residents safe. All staff are very caring and welcoming. Management communication is very good.

Well cared for. Staff attentive and willing to listen is help needed. Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.