Heather Vale care home, Hasland

Mum has been staying in Heather Vale since September 2024. We have been very happy with her care during that period. The home is well managed by the manager and in her recent absence a particular staff member. Communication is good. Every member of staff from kitchen, housekeeping, maintenance to carers are friendly, welcoming and helpful. … Read more A shout out to another particular staff member who has been very helpful recently. The rooms are light and airy and as spring approaches we are looking forward to sunny afternoons in the garden with the ducks.

I have been very impressed with all the staff, and I do hope my care provision will continue. I have only good opinions of all aspects of my stay in this care home and home it will continue throughout my stay.

The support at Heather Vale is excellent. The staff go out of their way to help the residents and provide activities to interest them. They are also friendly and approachable. Effort is made to keep me informed of any issues and ongoing health is closely monitored.

Heather Vale Care Home, is a lovely place to visit and stay. There is always a warm welcome from the staff, who take time to chat with visitors and residents. My dad has been living here for a few months and it is so reassuring to see that he is well looked after and safe. He has a lovely room overlooking the garden and enjoys the activities that t… Read moreake place at the home. There is always an activity in the home or a visiting entertainer, with live music. The management staff are very approachable and I'm confident that they would deal with any issues, if I brought them up. Every month the staff check in with me and my dad to see how things are going. All in all, Heather Vale is a caring, welcoming and happy place with wonderful and hard working staff.

I am extremely happy with Heather Vale, the staff are very friendly and can not do enough for you. They have regular chats with me about Mum's care and if there are any issues (which is not often) they are dealt with. I feel confident to approach the Home Manager with anything, she and the office staff are always willing to listen and help. Overal… Read morel my Mum has thrived in the Home, she interacts more with people, she loves the staff who are very patient, kind, caring and gentle with her. She has put weight on since she's been there, which she needed to do, and the Activities lady is brilliant getting the residents involved in different activities which keeps their minds and bodies active. Thank you to everyone there. I do highly recommend you to anyone who asks me about Heather Vale and the environment there. You are all doing a fantastic job and I feel happy and relaxed knowing my Mum is being taken care off by you all. I cannot express my gratitude enough.

Heather Vale is a very caring, friendly residential home where I can I see my mum has thrived since living there. The staff are very approachable, knowledgeable and eager to help with yours or relatives concerns. The home has good core values such as dignity, diversity, sensitivity and kindness to their residents. The food is of a high standard w… Read moreith good choices for nutritional needs. Mum's room has an ensuite, is very spacious and has a lovely view onto the back garden. I would not hesitate to recommend this lovely residential home.

My mother lived at Heather Vale for five months. At 96 she had a number of complex needs including Vascular Dementia. The staff at Heather Vale provided excellent care for mum. They really looked after her and in many ways became her family. Their support in issuing medicines and prompt action in involving wider medical services was excellent. Mum … Read morewas particularly prone to falls and the staff supported her superbly, looking in on her every 30 minutes to ensure her safety. Mum was always made to feel welcome. I am particularly keen to stress the support given to my wife and I as mum neared the end of her life. Nothing appeared to be too much trouble and I know that a number of staff went that extra mile to ensure mum's comfort and welfare.