Elderwood care home praised by care regulator

Elderwood care home in Darlington is delighted to have been classed as Good by the care home regulator the Care Quality Commission (CQC), the second highest rating possible.

The team at the home on Westmoreland Street were celebrating this week after receiving the accolade.

The CQC’s robust inspection process gives care homes a rating of Outstanding, Good, Requiring Improvement or Inadequate based on five categories. Anchor’s Elderwood care home, which cares for 40 residents, received high marks in all five categories: safety, effectiveness, care, responsivity and leadership. 

The CQC inspectors were impressed by the warm and welcoming atmosphere of Elderwood and the level of personal care that residents receive. They also praised the strong relationship the home has with the relatives of residents. 

Ann Dale, Manager of Elderwood was thrilled that the CQC had recognised the high standards and hard work of her and her colleagues.

She said:

It’s wonderful to receive this rating. I know that my team work incredibly hard to make sure Elderwood is a great place for older people to live. Getting this kind of praise from the CQC is really great!

We’re proud of the care we provide, the meals we make with fresh seasonal ingredients and the wide variety of meaningful activities our residents enjoy. We welcome such rigorous inspections and clear ratings so older people, and their families, can judge for themselves which homes are right for them and get the standard of care they deserve.

Resident Beatrice Grigg, 99, who has lived at Elderwood for seven years, said:

It was no surprise to me that Elderwood was classed as Good. I love living here the staff are nice, my room is lovely, and the food is beautiful. I’m really happy to call Elderwood my home. 

For more information on Anchor’s Elderwood care home, please contact 0800 731 2020.