Loading
Anchor Homes
    • Our properties
      • Properties for rent
      • What could my new home be like?
      • 24-hour peace of mind
      • What is included?
      • Properties for sale
      • What could my new home be like?
      • Our property management service
      • Our tenure types
      • Housing with care
      • Extra Care housing
      • Independent living
      • Retirement villages
      • What could my new home be like?
      • A lifestyle you'll love
      • Wellbeing and support
    • Anchor On Call emergency care
    • Our care homes
    • What could my new home be like?
    • Care home fees
    • Catering and making the most of mealtimes
    • Approach to wellness and activity
    • iPad technology in our care homes
      • Supporting your needs
      • Residential care
      • Dementia care
      • Respite care
      • Convalescence care
    • Chef of the Year
  • Guides & support
    • News & events
    • News
    • Community events
    • Anchor's blog
  • About Anchor
  • Contact us
  • Existing residents
    • Call free on

      0800 731 2020

      Mon-Fri (8am-6pm)

      Sat (8am-4pm)

    National Care Forum logo
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
Anchor Homes
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
  • Home
  • News & events
  • News
  • Borrage House care home praised in National Survey

Borrage House care home praised by Residents and Relatives in National Survey

A care home in Ripon has been praised by its residents and their relatives and friends in a national survey on care standards.

Borrage House care home Your Care Rating - ResidentsStaff at Anchor’s Borrage House in Borrage Lane were rated highly in the independent Your Care Rating survey run by Ipsos MORI.

The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

Borrage House was given an overall rating of 903 out of 1,000 and 904 out of 1,000 by the residents, and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.

The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.

Only 26% of Britons thought care homes were a happy place to live while 86% of residents said they were happy living at Borrage House.

Borrage House care home Your Care Rating - RelativesThere was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Borrage House said carers treated them with kindness, dignity and respect.

Sarah Aitken, Manager of Borrage House, which was rated Good by regulator The Care Quality Commission in February, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care.

“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."

“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”

Carol John, 72, who has lived at Borrage House since June last year, said she is not surprised by the good survey results.

She said: “I’m very happy living here and the carers treat me well. I feel really pleased for the staff because they are a dedicated team who make Borrage House feel like home from home."

“The staff are very accommodating and helpful.  Nothing seems too much for them and if we want anything, staff will do their utmost to get it for us."

“I like the quizzes and love it when the schoolchildren visit to do different activities, especially when we go on treasure hunts in the garden with them.”

For more information on Anchor’s Borrage House phone 0800 731 2020.

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Contact us

Newsletter

Sign up for our free monthly email newsletter

Award winning

 

View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

© 2022 Anchor Hanover Group

  • Terms and Conditions
  • Privacy Policy
  • Accessibility
  • Modern Slavery and Human Trafficking Policy
  • myHR staff portal
  • Facebook
  • Twitter
  • Instagram
  • Youtube

Login to Anchor

  • Favourites
  • Existing residents

Looking for a new home with Anchor? Register for a website account to save your favourite properties.

Enter your email address or username.
Enter the password that accompanies your email address.
Register now
Forgotten your password? Click here to reset

Residents can securely access your rental and leaseholder account details through MyAccount.

Access MyAccount

Property Finder

View properties via county

Share this page...

Share via social media

  • Facebook
  • Twitter
  • Whats App
  • Facebook messenger
  • Email

Search Anchor

Looking for property contact details? Use our property phonebook