Wharfeside care home, Otley

After my Dad had a stroke last Christmas, I knew he needed full-time support. Choosing Wharfeside has been the best decision I could have made. From the moment you walk through the door, you are greeted with genuine warmth. Wharfeside is such a happy, welcoming place, and the staff are truly exceptional. They have taken the time to get to know no… Read moret just Dad, but our whole family. The transition wasn't easy for Dad at first, but the team showed endless patience, kindness, and understanding. Whenever I have a question or feel worried, I know I can simply pick up the phone-nothing is ever too much trouble. Even visiting medical professionals have remarked to me how helpful and friendly the staff are. It genuinely feels like a true partnership in caring for Dad, like one big family working together. Thank you to everyone at Wharfeside - Dad and I appreciate every single one of you.

My brother and I visited 5 care homes before deciding to move our father to Wharfeside 9 months ago and we're happy that we made the right choice. Dad has dementia and was somewhat unsettled in his first few weeks, but staff were very supportive and understanding and offered reassurance to both him and us. He's now very settled and definitely s… Read moreees Wharfeside as his home. His room and communal areas are bright and clean and there is a very welcoming atmosphere from the moment you walk through the front door. The garden area has been a bonus in the warmer months, with plenty of seating and things to look at. Staff were proactive in registering Dad with a GP and any health issues have been picked up quickly with a GP visiting the home every week. Most importantly for us, all the staff are approachable, friendly and caring; they definitely have his best interests at heart. Dad is happy and that makes us happy.

My father has been in their care for over 4 years. All the staff go above and beyond their roles. They offer a safe and kind environment for my dad to live. This year he was diagnosed with dementia and the staff are so attentive and aware of his needs to support him. They are always welcoming and friendly on my visits and keep me upto date with dad… Read more's progress and needs. I feel happy leaving him in their care as I know he is well looked after.

My mother moved in 9 months ago, she was frail and with pressure sores and generally run down. Very quickly after coming to wharfeside her skin and strength improved, she's reading again and fully engaged with what's going on. It's quite a turnaround and all down to the care, attention to detail and dedication of the staff. The facilities are a… Read morelways clean and tidy, the food is good and the staff are fantastic always engage with my mother and myself as if we are their only concern. The staff at all levels communicate well, they listen and respond to carers, residents and relatives at all times. All in all the experience been well above all our expectations and all our initial worries were unfounded. So a big thank you.

Dad has been at the home for nearly 3 years. Right from the start, Dad and all the family have been made so welcome. It really is his home. The staff are fabulous, not only do they look after Dad 24/7, they manage to find time to greet us, make time for a chat if needed (or a shoulder to lean on). The support we have received as a family has been i… Read morenvaluable. Dad's health and wellbeing has improved considerably since he has lived here, which has given us, his family, peace of mind, knowing he is safe and cared for.

Overall the quality of care, food and facilities is very good. I would like to see better bedding (ie duvets /pillows and sheets/duvets covers and pillow cases) and better bed making.

Mum and Dad were moved into Wharfeside in July 2025, mostly against their will, and spent 5 months there, before moving them out to somewhere nearer family. The time they were there was not easy for the teams of carers, but they were absolutely fantastic, and went over and above what should be expected. It was only them being nearer family and a mo… Read morere faith based home that made the necessity to move them out. Thank you all so much.