Millbeck care home praised by care regulator

Millbeck care home in Norton has been classed as Good in all five areas inspected by regulator the Care Quality Commission (CQC). Staff at Anchor’s Millbeck on High Street were celebrating this week after receiving the accolade.

The home, which cares for up to 30 residents, was praised by the CQC in the recent inspection which took place on 20th November and 27th November 2018. Care homes are now classed as either outstanding, good, requiring improvement or inadequate.

Home Manager Debra Dowd said everyone at the home was thrilled because they had worked so hard to maintain high standards of care. 

She said: “We have worked hard to make Millbeck a good care home but to be given such praise from the regulator is wonderful. We are proud of the meals which are made from fresh seasonal ingredients and the high levels of training and support our staff receive.

“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”

The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Millbeck: A relative told us, "I'm happy that [family member] is kept safe and I would recommend this home to anyone." One member of staff commented, "There is a lovely atmosphere here and I am so proud of what we do for residents. I have worked in care
before but I just love it here."

One relative said, "The staff treat the residents as if they were their own families. They are not just another person in a room."

For more information on Millbeck care home, please call on 0800 085 4177.