Madeleine House care home praised by care regulator

Madeleine House care home in Stechford has been classed as Good in all five areas inspected by regulator the Care Quality Commission (CQC). Staff at Anchor’s Madeleine House on Manor Road were celebrating this week after receiving the accolade.

The home, which cares for up to 41 residents, was praised by the CQC in the recent inspection which took place on 20th November 2018. Care homes are now classed as either outstanding, good, requiring improvement or inadequate.

Home Manager Keri Martin said everyone at the home was thrilled because they had worked so hard to maintain high standards of care. 

She said: “We have worked hard to make Madeleine House a good care home but to be given such praise from the regulator is wonderful. We are proud of the meals which are made from fresh seasonal ingredients and the high levels of training and support our staff receive.

“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”

The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Madeleine House: A relative said, "My relative has only been here since June and the care they are getting here is really good, my relative is smiling again." One person commented, "The care staff are excellent, they work very hard." One staff member said, "I love the people and I love my job." 

A relative told us "The staff treat everyone with respect and dignity. The carers are very approachable and kind. I would recommend this home as all the staff including the support staff are really great and caring." 

For more information on Madeleine House care home, please call on 0800 085 2595.