Resident guidance

Rent, fees and service charges

This section contains Anchor policies, information and guidance on charges and payments relating to your home.

It will be clear on each page who the information is relevant to – usually residents living independently in rented or homeownership properties, but where you see "All residents" that means it is useful for care home residents and their loved ones too.

Support with arrears and paying bills

Rent, fees and service charges

If you’ve fallen behind with your rent or charges, the most important thing is to get in touch with us as soon as possible. Find out how we can help.

Manage your payments

Rent, fees and service charges

Find out about all the different ways you can make a rent or service charge payment to Anchor, including Direct Debit, Standing order, cheque or using a debit or credit card.

Our approach to recharges

Rent, fees and service charges

There are some situations where repairs and maintenance costs may need to be passed on to residents. This is called a recharge. Find out more about recharges and the support available.

Resident guidance

Find the answers to frequently asked questions, useful information on a wide range of topics and key Anchor policies in the resident guidance section of our website.

See all resident guidance