Linwood care home

Name: Linwood
Address: 9 Mercer Close, Thames Ditton, Surrey, KT7 0BS
Telephone: 0800 085 4279
Price range: ££

9 Mercer Close, Thames Ditton, Surrey, KT7 0BS

0800 085 4279

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Welcome to Linwood

Anchor's Linwood care home in Thames Ditton is a trusted provider of care for elderly people, and we offer support for older people who have residential and dementia care needs.

Our care home’s well trained and helpful staff provide 24-hour care and support to help you maintain your chosen lifestyle.

At Linwood, activities play an important role and we aim to enhance our residents’ quality of life by providing a varied range of social activities.

We pride ourselves on the quality of our catering, with our Chef Manager preparing meals daily from fresh, seasonal ingredients.

Set in a quiet location in its own beautiful grounds, Linwood care home is close to local services and amenities, such as shops, pubs and a doctors surgery.

In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 50 years of experience.

We’re here to help and look forward to giving you a warm welcome.

Features of Linwood

Communal facilities

Shared facilities complementing each private residence:

Engaging activities programme
Communal lounge

Care and support

In addition to residential care, we also offer:

Dementia care
Personalised care plans

Food and dining

We promote wellbeing through a positive dining experience:

Communal dining area

Life at Linwood

At Linwood care home, we provide quality 24-hour residential care and specialist care for older people with dementia.

We support and develop our staff on an ongoing basis to enable them to provide the highest quality care for our residents.

At our home we have:
- A ‘pets are welcome’ policy by arrangement with the Manager
- A shop for small items
- A hairdressing salon
- A lift to upper floors
- A personal laundry facility and laundry service
- A pay telephone or the facility for a private telephone line in each room
- Regular religious services and meetings should you wish to take part
- Newspapers which can be ordered and delivered daily to your room
- Wheelchair access and car parking

Nearby facilities:
- Kingston town centre is five miles away and can be reached using excellent bus services
- The nearest hospital is Kingston
- Thames Ditton Railway Station is half a mile away
- A cinema, swimming pool, golf course and supermarket are under three miles away

Linwood is a unique, purpose-built residence which was designed to provide residential care. Set in a quiet location and in its own grounds, Linwood has single en-suite rooms, some with lovely views of the gardens.

Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day.

We also have:
- Some rooms with views of the gardens
- A television point and connections for satellite and digital TV
- Tea-making facilities available to make drinks for you and your visitors

Other accommodation facilities include:
- Cosy lounges with TVs and quiet areas for reading and relaxing
- Bathrooms specially equipped so you can relax in comfort
- Safe, enclosed gardens

We encourage you to bring small personal items to enhance your room.

We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.

Linwood's Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Cooked breakfast everyday
- Wholesome homemade soup everyday
- Freshly baked biscuits and cakes everyday
- Traditional Sunday Roast
- Fish and Chip Friday
- Our Chef’s Signature dish - Chef’s Tiramisu
- A variety of snacks available all day

Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.

We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.

Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.

We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our residents’ lifestyle, health and wellbeing.

Residents preferred activities, interests and ability are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.

We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.

Health

At Linwood our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.

We know how important it is to care for our residents with the dignity and respect they deserve and this is at the heart of what we do at Linwood care home.

Our commitment to advanced dementia training for our staff has helped the Department of Health pass its goal of 3,000 Dignity Champions nationwide.

Our health and social care partners include:
- A GP who is available on request
- A hairdresser visits every week
- A chiropodist visits on request
- A dentist and optician who visit the home and local services are available.
- The district nurse and physiotherapist who visit by arrangement with the GP
- Holistic therapist visits can be arranged

Pricing information

We endeavour to be completely transparent about all our charges and fees. For further information please contact us.

How much does it cost?

Care homes

Call us to discuss your specific care needs today

What is included in care home fees?

For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.

Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.

The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.

In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.

No upfront deposit is required at any of Anchor’s care homes to secure a room.

At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.

Want more information on care home fees?

Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.

Care home fees

At Linwood we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.

We encourage visits to Linwood so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.

Hayley Poulton

Deputy Manager

Hello and welcome to Linwood, our friendly home in Thames Ditton. I’m the Deputy Manager and here to help with any questions you may have so please do get in touch.

Rebbeca Michaels

Administrator

I see my role as an administrator to ensure everyone who comes through the door of Linwood is made to feel welcome and put at ease.

A warm and safe welcome

Safety as priority

We continue to welcome new residents to our home safely. We have received our vaccinations, regularly test residents and colleagues, and are well equipped with high-quality personal protective equipment (PPE).

Take a tour

In person show rounds are available for you and your loved-one to tour our home and meet the team, subject to testing and safety guidelines. Simply make an enquiry and we’ll arrange your visit.

Visiting options

Enjoy a range of safe visiting options for loved-ones, including regular contact from visitors supported by testing, plus outdoor and indoor visits with a screen.

Useful information

To start your enquiry simply click 'Enquiry now' and call us or complete an enquiry form.

We’ll provide you with full details of the home, along with any other information you’d like such as sample menus and activity schedules.

Taking a tour

Whether you’re looking to stay with us permanently, or for a short break, we’re delighted that we can now invite you to take a show round of the home in person, subject to testing and safety guidelines. Simply book a tour with the home manager once you’ve made your enquiry.

We can also provide a virtual show round if you’d prefer. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.

If you decide following your visit that you or your loved one would like to move into the home we’ll organise an assessment either face to face – with PPE and socially distanced – or conducted virtually to make sure we can meet all of your care needs.

Ensuring residents’ safety and wellbeing is our absolute priority.

Changes to government guidance mean that if you or your loved one are moving in from the community (for example, your home) and are fully vaccinated, you won’t need to self-isolate on arrival, subject to meeting certain criteria. If you're moving in from hospital or another care setting, you’ll receive a dedicated package of one-to-one activities and support, alongside regular visits from family and friends, during any period of self-isolation required following an individual review.

Our friendly team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.

We understand how important visits are for everyone and are pleased that government restrictions on nominated visitors have been removed and we can welcome regular visits from family and friends, supported by PPE and testing.

Residents can also nominate an Essential Care Giver who is able to visit more frequently and for longer, while following the same testing and PPE safety measures as our care teams.

In addition, our homes continue to offer visits to other friends or family members, with COVID-safe arrangements in place for indoor and outdoor visiting. We’ve also invested significantly in technology – such as Skype and FaceTime– so you can stay in regular touch.

Of course, visiting remains subject to changes in government guidance and local health protection restrictions in response to transmission rates and variants of concern. We will always permit visits in exceptional circumstances.

Each of our homes is different and you’ll have the opportunity to speak directly to the Manager of the care home you’re interested in.

Our homes were among the first in the country to take part in the government’s care home testing programme in Summer 2020 – and we’ve been regularly testing colleagues and residents since.

With residents’ safety and wellbeing our absolute priority, we want to assure you that we’re doing everything possible to prevent coronavirus entering our homes.

Vaccinations have been offered to all residents and colleagues.

And we’re making sure anyone coming to work in any of our care homes after 11 November is fully-vaccinated against COVID-19 (unless exempt for medical reasons) - in accordance with government requirements.

Where required, all new residents are prioritised for a vaccination on move-in.

We are well equipped and have good stocks of high-quality personal protective equipment (PPE) which complies with government requirements.

Our in-house team are highly trained and experienced in ensuring a clean and safe environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing, putting on clean uniforms upon arrival and the proper use of appropriate PPE.

As members of the British Institute of Cleaning Science (BICSc), we take cleaning and cleanliness extremely seriously. We use the highest-quality products and are following an enhanced programme of cleaning.

We’re keeping life as normal as possible so residents feel safe, secure, and happy.

Which means your loved one can expect great fresh food, a wealth of activities and friendly company.

Residents continue to enjoy delicious, freshly-made meals every day, with a choice of menu daily, prepared by our expert catering teams.

Our creative activity programmes, developed by our in-house team of wellness coordinators, aims to keep residents as active and healthy as possible, should they wish to take part, ranging from person-centred activities to home-wide events.

For more information make an enquiry

Getting here

Linwood

9 Mercer Close, Thames Ditton, Surrey, KT7 0BS

Other Care homes nearby

Linwood

Phone enquiry:

Hayley Poulton
Deputy Manager

0800 0854279

Enquiry type

Online enquiry

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Linwood care home

Save property

Welcome to Linwood

A friendly and safe welcome

Independent reviews

Features of Linwood

Communal facilities

Care and support

Food and dining

Life at Linwood

Health

Pricing information

How much does it cost?

What is included in care home fees?

Want more information on care home fees?

Hayley Poulton

Rebbeca Michaels

What's happening at Linwood

Name-change for England’s largest provider of housing and care to older people

Anchor Hanover awarded ‘Silver Status’ by Inclusive Employers

Stay up to date with us

A warm and safe welcome

Safety as priority

Take a tour

Visiting options

Useful information

Taking a tour

Getting here

Linwood

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