Maple Dene care home praised by Residents and Relatives in National Survey

A care home in Birmingham has been praised by its residents and their relatives and friends in a national survey on care standards.

Staff at Anchor’s Maple Dene in St Agnes Road were rated highly in the independent Your Care Rating survey run by Ipsos MORI.

The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

Maple Dene was given an overall rating of 916 out of 1,000 and 965 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.

The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.

Only 26% of Britons thought care homes were a happy place to live while 91% of residents said they were happy living at Maple Dene.

There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Maple Dene said carers treated them with kindness, dignity and respect.

Leisha Cooper, Manager of Maple Dene, which is rated Good by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care.

“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."

“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”

Maureen Kynaston 92, who has lived at Maple Dene since July last year, said she is not surprised by the good survey results.

She said: “I’m absolutely thrilled the home got such impressive results. I like living at Maple Dene because everything is so lovely and the staff are really helpful. I don’t have any complaints about them.

“There are lots of activities organised here. I love going bowling and enjoy our weekly choir practice. It’s so much fun.”

For more information on Anchor’s Maple Dene phone 0800 731 2020.