Berkeley Court care home praised by Residents and Relatives in National Survey
A care home in Leeds has been praised by its residents and their relatives and friends in a national survey on care standards.
The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Berkeley Court was given an overall rating of 925 out of 1,000 and 861 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.
The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.
Only 26% of Britons thought care homes were a happy place to live while 98% of residents said they were happy living at Berkeley Court.
There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all the residents living at Berkeley Court said carers treated them with kindness, dignity and respect.
Carl Walmsley, Manager of Berkeley Court, which is rated Good by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care.
“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."
“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”
Pamela Edwards, 80, who has lived at Berkeley Court since September last year, said she is not surprised by the good survey results.
She said: “This is fantastic news. I’m glad the staff have done so well. I feel safe living here and have made many friends. I get looked after well and the staff are polite and are always here to help."
“There are lots of activities organised. I love the bingo with the residents and I look forward to the different entertainers who come in.”
For more information on Anchor’s Berkeley Court phone 0800 731 2020.