Family and residents praise Leeds care homes in national survey

Staff at three care homes in Leeds are celebrating after they performed strongly in a nationwide care standards survey answered by residents and their relatives.

Anchor’s Berkeley Court care home in Harehills scored highly in the Your Care Rating survey which asked the residents to comment on the care they receive. 

The results show Berkeley Court was given an overall performance rating score of 902 out of 1,000 and 848 out of 1,000 by the residents and their families and friends respectively.

Beech Hall care home in Armley scored 883 out of 1,000 and 904 out of 1,000 by the residents and their families and friends survey while Primrose Court care home in Guiseley scored 887 out of 1,000 and 916 out of 1,000 in their respective surveys.

The scores were well above the national averages of 882 for the residents’ survey and 842 for the relatives’ survey.

The Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and their families and friends.

The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform.

More than 11,000 residents in 532 care homes across the UK and 6,956 relatives and friends took part in the survey.

Each care home was given an overall score based on the residents’ feedback and a second on the family and friends’ feedback across four broad themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

All three care homes scored highly in the following categories in the residents’ surveys: the older people said they were happy living at the home and staff treated them as an individual.

The relatives also praised the care home, stating staff treated the residents with kindness, dignity and respect.
Manager Krzysztof Bialczyk, from Berkeley Court, said: “It’s great that not just our residents, but their families and friends value the care they receive here.

“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and this is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback from residents, friends and family.”

Manager Victoria Gudgin, from Beech Hall, added: “Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website, www.yourcarerating.org.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.