From 30 November 2026, the second phase of Awaab’s Law comes into force for social housing landlords in England.
The new requirements build on the existing rules for damp and mould, and will cover a wider range of hazards where they present a significant risk of harm.
These include:
Excess cold or excess heat
Fire and electrical hazards
Structural safety issues
Fall hazards, such as unsafe stairs
Domestic hygiene concerns where there is a significant risk of harm
For residents, the most important thing is to report any concerns about your home as soon as possible. Please don't wait until Awaab's Law phase 2 goes live on 30th November. Reporting concerns early helps us understand the risk, investigate where needed and take appropriate action to keep you safe. We're continuing to strengthen our processes and services to make sure we meet the new legal requirements and provide safe, well-maintained homes for residents.
If you have concerns about your home, please report them in the same way as you would do for any other repair. You can speak to your location manager or call the Customer Experience Hub on 0800 731 2020. For out of hours emergencies, pull your pendant or pull cord.
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