Townend Close care home, Cross Hills

Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.

My mum moved here a year ago after living in a different part of the country for 92 years. She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose Townsend Close for her final home.

I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way. Mum's room is lovely and always spotlessly clean.… Read more The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.

Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly enjoys the food which is of a high standard wit… Read moreh choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.

Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted… Read more with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.

In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.

My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time with her in her own room as well as making sure th… Read moreat she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.