Silver Court care home

My Uncle became a resident at Silver Court Care Home in February 2024, being 100 years old, always looked after himself, he adjusted quite quickly with the help of the staff. On November 7th his birthday now 101yrs. Silver Court made a room available for us as a family as some travelling long distance to Celebrate his birthday. The family would li… Read moreke to express their appreciation for all the staff who made his birthday so special. They made sure we had everything we needed, decorated the room with banners and balloons, especially three showing 101. My Uncle has had much to say "It was better than his 100th". This is such a comfort knowing that my Uncle is safe and cared for.

My Mum has been in this home for a few years. The staff from day one showed great care and support for her and us, always a smile and names. I could always speak to someone if I wanted to. The home is always very clean and cared for. Mum has always been happy and well looked after clean and tidy, a smile for all.

Our family is currently incredibly disappointed with the continued failure of the care home to abide by the agreed care plan for our mother. Staff repeatedly fail to fit hearing aids on a daily basis, leaving our mother struggling to hear. Teeth are not cleaned and maintained on a daily basis. A doctor's appointment has been requested on multipl… Read moree occasions, yet to be confirmed. Her room often has an unpleasant smell. Bins are frequently full of rubbish and dirty cups and dishes are left uncollected. We are extremely concerned about the poor standards of communication from staff to management and the lack of feedback to the family. Customer service standards and respectful conversion from staff to family are often questionable. We expect things to improve.

Mum is very happy at Silver Court. She says the staff are very kind and she loves the food. She says we couldn't have chosen a better home for her! I have found the whole team to be very person-focused, ensuring resident's wishes are paramount. There is always a lot of laughter and you are always made to feel very welcome when you arrive. Staff rea… Read morelly know residents and are keen to keep you up to date with anecdotes and activities your loved one has been up to. When Mum has been unwell, the team has been quick to inform us of the situation and keep us up to date. I am so pleased we made the decision to bring Mum to Silver Court. From the moment she arrived, the team have gone out of their way to make her feel welcome and part of the family. I think we have been very lucky to find such an excellent home. Thank you, everybody, you are very much appreciated.

Our mum was admitted into Silver Court in July this year. We were concerned about how she would settle as she is 94 years old with worsening dementia. We needn't have worried because the staff went out of their way to make sure Mum felt safe and cared for. They also looked after us, the extended family as the move affected us too. The effort th… Read moree staff go to to ensure Mum and the other residents get the best out of each day is phenomenal. We receive regular newsletters of the activities laid on, of the arranged visitors they organise to the home to make sure their days are varied. We were offered two choices of placement for Mum. The first home we viewed traumatised us so much that I shall never forget it. With trepidation, we drove towards Silver Court and immediately knew Mum would be okay there. We stopped worrying immediately. Thank you to all the staff, be it carers, catering staff, domestic staff and administrators, gardeners and maintenance staff for giving Mum a happy, safe home.

I can not recommend Silver Court highly enough. It is a real pleasure to be able to write this review, to reassure people considering placing loved ones here, that the team genuinely care about every single person, and goes out of its way every day, to make everyone smile and feel important. My mum recently went into hospital and when she returne… Read mored, the team at Silver Court were there to welcome her back and worked day and night, to help her recover, both physically and emotionally. When I walk in each day, I am made to feel like I am part of the family, laughing with the team and sharing stories together with my mum. The team leaders and managers are outstanding. Always listen to feedback, always go out of their way to provide proactive updates on the care plan for my mum and nothing is ever too much trouble. Activities take place to provide music, singing, dancing, massage, exercise and wellbeing. I can not thank everyone enough, from the heart. You are all incredible.

I have found the staff at Silver Court very welcoming and friendly, always helpful and ready to discuss any concerns. They are kind and caring towards the residents in their care and remain calm and professional despite some of the challenges they face. Their strength is in their ability to work as a team, particularly evident at the recent summer … Read morefete. It was well-organised and well-attended by staff, residents and their families alike. I am also thankful for the support given to me in what are very difficult times.