Park Hall care home, Stoke-on-Trent

My Mum was a resident at Park Hall for nearly 4 years. During that time she was happy and well cared for at all times. As a family, we were always made welcome no matter what time of day we visited, and we got to know the Carers and Management on a personal basis, and they us. All residents are treated with dignity, and the staff quickly learn each… Read more residents individual little ways. Sadly, my Mum's health suddenly declined recently, and she had to receive "end of life" care. This care was given by the most wonderful staff at Park Hall. Each and every member of the team showed care, respect and love to Mum, and each one of us. To say they excelled in this care is an understatement. We are so very grateful that Mum did not spend her last days in hospital. She got to stay in a room that she knew and loved, surrounded by her family that could come and go, day and night . Whilst being cared for by people who really knew her , and always spoke her name while attending to her.

My mum has been a resident at Park Hall for nearly four years. She is very happy there and is well cared for. All of the staff are professional and treat the residents with dignity. My mum is treated as an individual and the staff know her well. The manager along with the rest of the management team, is excellent in overseeing my mum's care and … Read moresupporting us as a family.

Dad has settled well in the care home. Management and staff make you feel welcome and give time to support any concerns. The care is outstanding, nothing is too much trouble however small it may be. Recently the home put on various activities to involve families and service users. Together we were able to enjoy the Halloween party, Christma… Read mores Market and Masquerade Ball. I feel less anxious knowing dad is safe and happy in this establishment.

It's almost a year since mum moved into Parkhall. From day one she's been cared for in a kind and dignified way and her needs perfectly met. Every staff member knows mum, her likes and dislikes and despite her increased confusion and anxiety know exactly how to manage her. Management always inform us immediately with any issue and we feel confide… Read morent to approach them at anytime. It's also lovely to see that despite their management duties they still take time to interact with residents. The events in the home are amazing and gives us such pleasure to see mum enjoying herself. The effort made by all staff is an absolute credit to the home. The weekly visits from medical staff has thrown up some unexpected issues but it's been so reassuring to see how well and quickly they have been acted on by staff. During a recent meeting with the manager it was clear how passionate she is about her residents needs being met throughout their life that remains. We are 100% happy with Parkhall

My dad moved into the care home in May and has settled very well. The staff are amazing. The level of care and support that they give is outstanding. Management are always available to help with any concerns. Knowing that my dad is happy makes it easier for myself and my family. I would highly recommend the home.

My Grandmother was recently moved here back in August due to no longer being safe at home. She has really settled in well, the staff are lovely and the home is very homely inside. There are events that take place such as a Halloween party etc that I managed to bring my daughter to and special things like this make my grandma's day. We are happy wit… Read moreh the care my grandmother is receiving. Thank you!

My Mother-in-law has been at Park Hall for seven months, she has nothing but good things to say about the care assistants. The home makes everyone feel secure - there are lots of activities that go on day to day and everyone is encouraged to join in. I would highly recommend Park Hall as it provides an excellent service.