Norton House care home
10 Arneway Street, Westminster, Greater London, SW1P 2BG
Welcome to Norton House
A friendly and safe welcome
In person show rounds now available. Find out more, alongside all the measures in place to keep everyone safe.
Anchor's Norton House care home in Westminster is a trusted provider of care for elderly people, and we offer support for older people who have residential and dementia care needs.
Our care home’s well trained and helpful staff provide 24-hour care and support to help you maintain your chosen lifestyle.
At Norton House, activities play an important role and we aim to enhance our residents’ quality of life, by providing a varied range of social activities.
We pride ourselves on the quality of our catering, with our Chef Manager preparing meals daily from fresh, seasonal ingredients.
Set in the heart of Westminster and located in its own private grounds, Norton House care home is close to local services and amenities, such as St James' Park, Horse Guards Parade, the National Gallery and Westminster Abbey.
In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit, with more than 50 years of experience.
We’re here to help and look forward to giving you a warm welcome.
Features of Norton House
Shared facilities complementing each private residence:
- Engaging activities programme
- Communal lounge
Care and support
In addition to residential care, we also offer:
- Personalised care plans
Food and dining
We promote wellbeing through a positive dining experience:
- Communal dining area
Life at Norton House
At Norton House care home, we provide quality 24-hour residential care.
We support and develop our staff on an ongoing basis to enable them to provide the highest quality care for our residents.
At our home we have:
- A holistic therapy room
- A ‘pets are welcome’ policy by arrangement with the Manager
- A games room
- A hairdressing salon
- A lift to upper floors
- A personal laundry facility and laundry service
- A pay telephone or the facility for a private telephone line in each room.
- Regular religious services and meetings should you wish to take part
- Newspapers which can be ordered and delivered daily to your room
- Wheelchair access and car parking
- Westminster town centre is three miles away and can be reached using excellent bus services
- The nearest hospital is St Thomas'
- Victoria Railway Station is two miles away
- A theatre, swimming pool, golf course and supermarket are less than three miles away
Norton House is a unique, purpose-built residence which was designed to provide social care. Set in a quiet location and in its own grounds, Norton House has single en-suite shower rooms. Each floor offers a variety of seating areas, including comfortable lounges equipped with television, video, hi -fi and refrigerators
Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day.
We also have:
- All rooms furnished with the following facilities: bed, chest of drawers, armchair, central heating, personalised call system, fitted carpet and easy access for wheelchair users
- Some rooms with views of the gardens
- A television point and connections for satellite and digital TV
- Tea-making facilities available to make drinks for you and your visitors
Other accommodation facilities include:
- Cosy lounges with TVs and quiet areas for reading and relaxing
- Bedrooms doors are fitted with a lock. A key can be provided to those who wish to have one.
- Bathrooms specially equipped so you can relax in comfort
- Safe, enclosed gardens
We encourage you to bring small personal items to enhance your room.
We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.
Norton House's Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Home Cooked breakfast every day
- Wholesome homemade soup
- Freshly baked homemade cakes and biscuits
- Traditional Sunday Roast
- Fish and Chip Friday
- Chef’s speciality seasoned Jolllof Rice
- A variety of snacks available all day
Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.
We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.
Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.
We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our residents’ lifestyle, health and wellbeing.
Residents preferred activities, interests and ability are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.
We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.
|Gentle exercise||No activity||Outing||No activity|
|Sing-a-long||Church service (monthly)||Outing||No activity|
|Armchair exercises||No activity||Games afternoon||Cocktail party (monthly)|
|Bingo||Church service (monthly)||Games afternoon||No activity|
|Quiz||Pet therapy (fortnightly)||Games afternoon||No activity|
|Games morning||No activity||Games afternoon||No activity|
|Games morning||No activity||Games afternoon||No activity|
At Norton House our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.
We know how important it is to care for our residents with the dignity and respect they deserve and this is at the heart of what we do at Norton House care home.
Our health and social care partners include:
- A GP who is available on request
- A hairdresser visits every fortnight
- A chiropodist visits on request
- A dentist and optician who visit the home
- The district nurse and physiotherapist who visit by arrangement
- Holistic therapist visits can be arranged
We endeavour to be completely transparent about all our charges and fees. For further information please contact us.
How much does it cost?
Call us to discuss your specific care needs today
What is included in care home fees?
For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.
Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.
The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.
In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.
No upfront deposit is required at any of Anchor’s care homes to secure a room.
At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.
Want more information on care home fees?
Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.Care home fees
At Norton House we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.
We encourage visits to Norton House so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.
Care Home Manager
Our home offers a warm, safe and friendly environment with facilities to make you feel at home. I’m proud to say our professional caring team provide individually tailored care, excellent food, fun activities and plenty of good company. I look forward to showing you all our home has to offer.
The team take great pride in the quality of care we offer our residents and welcome you to pop in and see our home for yourself.
Winter two weeks free stay
As a thank you, we'd like to offer you the opportunity for two weeks’ free stay when you move into one of our participating care homes on a permanent basis.
A warm and safe welcome
Safety as priority
We continue to welcome new residents to our home safely. We have received our vaccinations, regularly test residents and colleagues, and are well equipped with high-quality personal protective equipment (PPE).
Take a tour
In person show rounds are available for you and your loved-one to tour our home and meet the team, subject to testing, proof of vaccination and safety guidelines. Simply make an enquiry and we’ll arrange your visit.
Enjoy a range of safe visiting options for loved-ones, including regular contact from visitors supported by testing, plus outdoor and indoor visits with a screen.
To start your enquiry simply click 'Enquiry now' and call us or complete an enquiry form.
We’ll provide you with full details of the home, along with any other information you’d like such as sample menus and activity schedules.
Taking a tour
Whether you’re looking to stay with us permanently, or for a short break, we’re delighted that we can now invite you to take a show round of the home in person, subject to testing and safety guidelines. Simply book a tour with the home manager once you’ve made your enquiry.
We can also provide a virtual show round if you’d prefer. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.
If you decide following your visit that you or your loved one would like to move into the home we’ll organise an assessment either face to face – with PPE and socially distanced – or conducted virtually to make sure we can meet all of your care needs.
Ensuring residents’ safety and wellbeing is our absolute priority.
Changes to government guidance mean that if you or your loved one are moving in from the community (for example, your home) and are fully vaccinated, you won’t need to self-isolate on arrival, subject to meeting certain criteria. If you're moving in from hospital or another care setting, you’ll receive a dedicated package of one-to-one activities and support, alongside regular visits from family and friends, during any period of self-isolation required following an individual review.
Our friendly team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.
We understand how important visits are for everyone and are pleased that government restrictions on nominated visitors have been removed and we can welcome regular visits from family and friends, supported by PPE and testing.
Residents can also nominate an Essential Care Giver who is able to visit more frequently and for longer, while following the same testing and PPE safety measures as our care teams.
In addition, our homes continue to offer visits to other friends or family members, with COVID-safe arrangements in place for indoor and outdoor visiting. We’ve also invested significantly in technology – such as Skype and FaceTime– so you can stay in regular touch.
Of course, visiting remains subject to changes in government guidance and local health protection restrictions in response to transmission rates and variants of concern. We will always permit visits in exceptional circumstances.
Each of our homes is different and you’ll have the opportunity to speak directly to the Manager of the care home you’re interested in.
Our homes were among the first in the country to take part in the government’s care home testing programme in Summer 2020 – and we’ve been regularly testing colleagues and residents since.
With residents’ safety and wellbeing our absolute priority, we want to assure you that we’re doing everything possible to prevent coronavirus entering our homes.
Vaccinations have been offered to all residents and colleagues.
Everyone working in our care homes is vaccinated against COVID-19 (unless exempt for medical reasons) - in accordance with government requirements.
Where required, all new residents are prioritised for a vaccination on move-in.
We are well equipped and have good stocks of high-quality personal protective equipment (PPE) which complies with government requirements.
Our in-house team are highly trained and experienced in ensuring a clean and safe environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing, putting on clean uniforms upon arrival and the proper use of appropriate PPE.
As members of the British Institute of Cleaning Science (BICSc), we take cleaning and cleanliness extremely seriously. We use the highest-quality products and are following an enhanced programme of cleaning.
We’re keeping life as normal as possible so residents feel safe, secure, and happy.
Which means your loved one can expect great fresh food, a wealth of activities and friendly company.
Residents continue to enjoy delicious, freshly-made meals every day, with a choice of menu daily, prepared by our expert catering teams.
Our creative activity programmes, developed by our in-house team of wellness coordinators, aims to keep residents as active and healthy as possible, should they wish to take part, ranging from person-centred activities to home-wide events.
10 Arneway Street, Westminster, Greater London, SW1P 2BG
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