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  • Norton House

Norton House care home

10 Arneway Street, Westminster, Greater London, SW1P 2BG

0800 085 4147

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Anchor Hanover Norton House Exterior Photo 1 V2
Anchor Hanover Norton House Bedroom Photo 2 V2
Anchor Hanover Norton House Communal Lounge Photo 3 V2
Anchor Hanover Norton House Reception Photo 4 V2
Anchor Hanover Norton House Garden Photo 5 V2
Anchor Hanover Norton House Exterior Photo 1 V2
Anchor Hanover Norton House Bedroom Photo 2 V2
Anchor Hanover Norton House Communal Lounge Photo 3 V2
Anchor Hanover Norton House Reception Photo 4 V2
Anchor Hanover Norton House Garden Photo 5 V2

Welcome to Norton House

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A friendly and safe welcome

Find out about making an enquiry and how we ensure a warm and safe welcome to all new residents.

Read more

Anchor's Norton House care home in Westminster is a trusted provider of care for elderly people, and we offer support for older people who have residential and dementia care needs.

Our care home’s well trained and helpful staff provide 24-hour care and support to help you maintain your chosen lifestyle.

At Norton House, activities play an important role and we aim to enhance our residents’ quality of life, by providing a varied range of social activities.

We pride ourselves on the quality of our catering, with our Chef Manager preparing meals daily from fresh, seasonal ingredients.

Set in the heart of Westminster and located in its own private grounds, Norton House care home is close to local services and amenities, such as St James' Park, Horse Guards Parade, the National Gallery and Westminster Abbey.

In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit, with almost 60 years of experience.

We’re here to help and look forward to giving you a warm welcome.

Care quality commission
Report published
11 May 2021
Good

The service at Norton House is performing very well

Read the report now
Independent reviews

Features of Norton House

Communal facilities

Shared facilities complementing each private residence:

  • Engaging activities programme
  • Communal lounge

Care and support

In addition to residential care, we also offer:

  • Personalised care plans

Food and dining

We promote wellbeing through a positive dining experience:

  • Communal dining area

Life at Norton House

At Norton House care home, we provide quality 24-hour residential care.

We support and develop our staff on an ongoing basis to enable them to provide the highest quality care for our residents.

At our home we have:
- A holistic therapy room
- A ‘pets are welcome’ policy by arrangement with the Manager
- A games room
- A hairdressing salon
- A lift to upper floors
- A personal laundry facility and laundry service
- A pay telephone or the facility for a private telephone line in each room.
- Regular religious services and meetings should you wish to take part
- Newspapers which can be ordered and delivered daily to your room
- Wheelchair access and car parking

Nearby facilities:
- Westminster town centre is three miles away and can be reached using excellent bus services
- The nearest hospital is St Thomas'
- Victoria Railway Station is two miles away
- A theatre, swimming pool, golf course and supermarket are less than three miles away

Norton House - Facilities

Norton House is a unique, purpose-built residence which was designed to provide social care. Set in a quiet location and in its own grounds, Norton House has single en-suite shower rooms. Each floor offers a variety of seating areas, including comfortable lounges equipped with television, video, hi -fi and refrigerators

Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day.

We also have:
- All rooms furnished with the following facilities: bed, chest of drawers, armchair, central heating, personalised call system, fitted carpet and easy access for wheelchair users
- Some rooms with views of the gardens
- A television point and connections for satellite and digital TV
- Tea-making facilities available to make drinks for you and your visitors

Other accommodation facilities include:
- Cosy lounges with TVs and quiet areas for reading and relaxing
- Bedrooms doors are fitted with a lock. A key can be provided to those who wish to have one.
- Bathrooms specially equipped so you can relax in comfort
- Safe, enclosed gardens

We encourage you to bring small personal items to enhance your room.

Norton House - Accommodation

We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.

Norton House's Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Home Cooked breakfast every day
- Wholesome homemade soup
- Freshly baked homemade cakes and biscuits
- Traditional Sunday Roast
- Fish and Chip Friday
- Chef’s speciality seasoned Jolllof Rice
- A variety of snacks available all day

Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.

We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.

Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.

We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our residents’ lifestyle, health and wellbeing.

Residents preferred activities, interests and ability are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.

We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.

Norton House - Activities

Activities calendar

Day Morning Lunch Afternoon Evening
Monday Gentle exercise No activity Outing No activity
Tuesday Sing-a-long Church service (monthly) Outing No activity
Wednesday Armchair exercises No activity Games afternoon Cocktail party (monthly)
Thursday Bingo Church service (monthly) Games afternoon No activity
Friday Quiz Pet therapy (fortnightly) Games afternoon No activity
Saturday Games morning No activity Games afternoon No activity
Sunday Games morning No activity Games afternoon No activity

Health

At Norton House our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.

We know how important it is to care for our residents with the dignity and respect they deserve and this is at the heart of what we do at Norton House care home.

Our health and social care partners include:
- A GP who is available on request
- A hairdresser visits every fortnight
- A chiropodist visits on request
- A dentist and optician who visit the home
- The district nurse and physiotherapist who visit by arrangement
- Holistic therapist visits can be arranged

Pricing information

We endeavour to be completely transparent about all our charges and fees. For further information please contact us.

How much does it cost?

Care homes

Call us to discuss your specific care needs today

What is included in care home fees?

For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.

Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.

The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.

In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.

No upfront deposit is required at any of Anchor’s care homes to secure a room.

At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.

Want more information on care home fees?

Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.

Care home fees

At Norton House we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.

We encourage visits to Norton House so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.


Felicia Imafidon

Felicia Imafidon

Care Home Manager

Our home offers a warm, safe and friendly environment with facilities to make you feel at home. I’m proud to say our professional caring team provide individually tailored care, excellent food, fun activities and plenty of good company. I look forward to showing you all our home has to offer.

What's happening at Norton House

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Norton House Twitter post
27 June 2022

It’s important to continue giving back to the #sport & pushing #women’s #football along to give more #opportunities to the next #generaton after us @AnchorLaterLife #Euro2022 https://t.co/Uzn0CqoN70

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Norton House Twitter post
24 June 2022

Colourful board games sessions https://t.co/yPg4KucZwq

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Norton House Twitter post
24 June 2022

https://t.co/fBAzIUzcYK

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Norton House Twitter post
22 June 2022

Singalong and dancing sessions https://t.co/vjq1dCn1kG

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Norton House Twitter post
22 June 2022

Singalong and dancing sessions https://t.co/Kzw3UbfTiM

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Norton House Twitter post
22 June 2022

ZEST_ keep sessions https://t.co/mY7fb5h3ca

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Norton House Twitter post
22 June 2022

Residents attended meeting to discussed their choices and needs https://t.co/skdUFYnB1B

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Norton House Twitter post
22 June 2022

LUDO GAMES SESSIONS AT NORTON HOUSE https://t.co/gZ4MKDASee

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Norton House Twitter post
22 June 2022

https://t.co/ivsaq09A6m

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Norton House Twitter post
22 June 2022

Over 70% of the #earth is #water Over 70% the #human #body is water Over 70% of most #fruit is water Over 70% most #vegetables is water Isn’t that trying to tell you something? DRINK MORE WATER! #Hydrate @AnchorLaterLife #Wednesday https://t.co/HrSyDN1b3H

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Norton House Twitter post
21 June 2022

https://t.co/BS2wuj5GDM

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Norton House Twitter post
20 June 2022

https://t.co/zM1wK3Eubw

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Norton House Twitter post
17 June 2022

Fresh fruits smoothies on sunning day https://t.co/14hViqZm59

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Norton House Twitter post
17 June 2022

Singalong sessions https://t.co/iSfosd9VNl

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Norton House Twitter post
17 June 2022

Movies Afternoon at Norton House https://t.co/TWCRPbei8x

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Norton House Twitter post
17 June 2022

Arts and crafts sessions https://t.co/nuIGzrFc7I

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Norton House Twitter post
16 June 2022

Coffee Morning with Singalong https://t.co/YYXOiz8ili

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Norton House Twitter post
16 June 2022

Singalong sessions- well enjoy by our residents https://t.co/rEDfbyaGE6

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Norton House Twitter post
16 June 2022

FUN Magic Table Games. https://t.co/ozbQoAkkqI

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Norton House Twitter post
16 June 2022

Bingo Games Sessions with difference- all residents are winner

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Norton House Twitter post
15 June 2022

Our customers indulging in the depths of the colourful ocean during Magic Table activities 🐠 https://t.co/G9rjMmd83g

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Norton House Twitter post
10 June 2022

Bingo sessions with difference, all our residents are winners https://t.co/2PTthd5p9o

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Norton House Twitter post
10 June 2022

Movies Afternoon well enjoy by our residents at Norton House https://t.co/oMc3SLxqmp

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Norton House Twitter post
10 June 2022

Singalong and dancing sessions https://t.co/15boRnQHlo

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Norton House Twitter post
7 June 2022

Happy 97th Birthday to Eda, many Happy returns https://t.co/QxxYNQWsVN

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Norton House Twitter post
7 June 2022

Well enjoy singalong music sessions https://t.co/Ptl0jLCt6X

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Norton House Twitter post
7 June 2022

Queens Platinum Jubilee Celebration at Norton House https://t.co/j39bYPGV8C

twitter
Sarah Jones to take over as new Anchor Chief Executive
News
7 June 2022

Sarah Jones to take over as new Anchor Chief Executive

Anchor Hanover Group (‘Anchor’) announces the appointment of Sarah Jones as Chief Executive from 1 August 2022.

Norton House Twitter post
1 June 2022

Queens Platinum Jubilee Arts & Crafts Sessions at Norton House https://t.co/yTfmJdQqhm

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Norton House Twitter post
30 May 2022

Maria concentrating putting her jigsaw puzzle together 🧩 https://t.co/vofnsTksn5

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Norton House Twitter post
30 May 2022

Peter having a nice time throwing balls https://t.co/qATI0A7s4m

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Norton House Twitter post
30 May 2022

Singalong and Dancing Afternoon https://t.co/WDKTjDJJnb

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Norton House Twitter post
30 May 2022

One person #caring about another represents #lifes greatest value @AnchorLaterLife #CarersWeek #thoughtful #loving #individuals https://t.co/Jq98m4HZuS

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Spring - Two weeks free with a Permanent Stay Offer

Spring - Two weeks free with a Permanent Stay Offer

We are offering you an opportunity for two weeks’ free stay when you move into one of our participating care homes on a permanent basis.

Terms & conditions apply

A warm and safe welcome

To start your enquiry simply click 'Enquire now' at the top of the page and either call us or complete an online enquiry form.

We’ll provide you with full details of the home, along with any other information you’d like, such as sample menus and activity schedules.

Whether you’re looking to stay with us permanently, or for a short break, we’d be delighted to take you on a show round of the home in person, subject to meeting COVID-19 safety guidelines. Simply book a tour with the home manager once you’ve made your enquiry.

We can also provide a virtual show round if you’d prefer. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team. You can also see for yourself how we keep residents safe.

We hope you decide that following your visit that you or your loved one would like to move into the home, in which case we’ll organise an assessment to make sure we can meet all your care needs.

Ensuring residents’ safety and wellbeing is our absolute priority.

Our friendly team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.

We understand how important visits are for everyone and we follow government guidelines in welcoming regular visits from family and friends. We also actively support our residents to have visits away from the care home, and make sure this is always in line with any government COVID-19 guidance.

As each of our homes are different, the home manager will provide all the information you need around visiting.

Getting here

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Norton House

10 Arneway Street, Westminster, Greater London, SW1P 2BG

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Norton House

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Norton House

Phone enquiry:

Felicia Imafidon

Felicia Imafidon
Care Home Manager

0800 085 4147

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View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

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